SS
Stephane S
1 reviews | Active since May 2024
31 Mar 2025, 15:12
Not good
Not good. I had to pay my own bill. Thy couldend loud my funds. Know im struggeling to get invoices to them becauce thy are not electronic.
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Replies (1)
Oneplan Insurance's replyOfficial
31 Mar 2025, 15:33Dear Stephane ,
Thank you for reaching out and bringing this matter to our attention.
We sincerely regret any inconvenience caused regarding your Hellopeter posting. Please be assured that we take client feedback seriously and continuously strive to enhance our processes to maintain the highest standards of service. Your satisfaction is important to us, and we value your continued trust in Oneplan.
To ensure accuracy and security in our claim transactions, we have implemented a policy requiring computer-generated detailed invoices or statements, along with proof of payment, for claim assessments. This measure is necessary for auditing purposes and to mitigate ********** activity. Due to recent challenges with handwritten invoices, we are no longer able to accept them as valid claim documentation. You may send your invoices and proof of payment either via email to *** with your policy number in the subject line or on WhatsApp at *** and we will happily assist.
Additionally, your updated policy document provides an example of the required detailed invoice under Section 3. We encourage all our clients to review emails and SMS notifications for important updates regarding policy changes to stay informed.
Oneplan adheres to the Treating Customers Fairly (TCF) principles and is committed to ensuring fair and equal treatment for all our clients.
We appreciate your understanding and apologize again for any inconvenience caused. Should you require further clarification, please do not hesitate to reach out.
Kind regards,
Oneplan.
Oneplan.
Oneplan Insurance's reply31 Mar 2025, 15:33
Official
Dear Stephane ,
Thank you for reaching out and bringing this matter to our attention.
We sincerely regret any inconvenience caused regarding your Hellopeter posting. Please be assured that we take client feedback seriously and continuously strive to enhance our processes to maintain the highest standards of service. Your satisfaction is important to us, and we value your continued trust in Oneplan.
To ensure accuracy and security in our claim transactions, we have implemented a policy requiring computer-generated detailed invoices or statements, along with proof of payment, for claim assessments. This measure is necessary for auditing purposes and to mitigate ********** activity. Due to recent challenges with handwritten invoices, we are no longer able to accept them as valid claim documentation. You may send your invoices and proof of payment either via email to *** with your policy number in the subject line or on WhatsApp at *** and we will happily assist.
Additionally, your updated policy document provides an example of the required detailed invoice under Section 3. We encourage all our clients to review emails and SMS notifications for important updates regarding policy changes to stay informed.
Oneplan adheres to the Treating Customers Fairly (TCF) principles and is committed to ensuring fair and equal treatment for all our clients.
We appreciate your understanding and apologize again for any inconvenience caused. Should you require further clarification, please do not hesitate to reach out.
Kind regards,
Oneplan.
Oneplan.