cT
chantelle T
1 reviews | Active since Jul 2011
27 Aug 2026, 17:13
Not even worth a exstra sentance
Firstly after paying a ton of money for insurance and a lot of reports saying my dog's eye condition currently is different from last year. Your wonderful Doctors or who ever makes the decision. Telling me my dog has a PEC you are basically saying a cough and cancer are the same thing. Then you send me a package saying " We are so sorry to hear of the terrible loss of precious Ruby" You ****ing idiots if what i am going through is not **** enough you send me a ****ing candle saying my dog is dead. Wish i never moved to you guys. Someone is clearly ****ing stupid and not doing their ****ing job.
Helpful (0)
Replies (1)0
Replies (1)
Oneplan Insurance's replyOfficial
27 Aug 2026, 19:18Dear Chantelle,
Thank you for taking the time to share your feedback. We sincerely apologise for the frustration and distress caused by this experience.
Please note that your claim was reviewed in accordance with the policy terms and conditions. As part of the assessment process, our team contacted the treating veterinarian to obtain additional information regarding your pet's medical history and condition. This information was carefully considered during the review of the claim and the outcome provided.
We would also like to extend our sincere apologies regarding the condolence package you received. Upon investigation, we found that your pet was mistakenly removed from the system using the incorrect reason during the process of moving them from one policy to another. This error unfortunately triggered the bereavement communication and candle delivery. We fully understand how upsetting and insensitive this must have felt given the circumstances, and we are truly sorry for the distress caused.
We appreciate your feedback as it helps us identify and address areas where our processes can be improved. Once again, please accept our sincere apologies for this unfortunate error and the inconvenience caused.
Kind regards,
Oneplan.
Thank you for taking the time to share your feedback. We sincerely apologise for the frustration and distress caused by this experience.
Please note that your claim was reviewed in accordance with the policy terms and conditions. As part of the assessment process, our team contacted the treating veterinarian to obtain additional information regarding your pet's medical history and condition. This information was carefully considered during the review of the claim and the outcome provided.
We would also like to extend our sincere apologies regarding the condolence package you received. Upon investigation, we found that your pet was mistakenly removed from the system using the incorrect reason during the process of moving them from one policy to another. This error unfortunately triggered the bereavement communication and candle delivery. We fully understand how upsetting and insensitive this must have felt given the circumstances, and we are truly sorry for the distress caused.
We appreciate your feedback as it helps us identify and address areas where our processes can be improved. Once again, please accept our sincere apologies for this unfortunate error and the inconvenience caused.
Kind regards,
Oneplan.
Oneplan Insurance's reply27 Aug 2026, 19:18
Official
Dear Chantelle,
Thank you for taking the time to share your feedback. We sincerely apologise for the frustration and distress caused by this experience.
Please note that your claim was reviewed in accordance with the policy terms and conditions. As part of the assessment process, our team contacted the treating veterinarian to obtain additional information regarding your pet's medical history and condition. This information was carefully considered during the review of the claim and the outcome provided.
We would also like to extend our sincere apologies regarding the condolence package you received. Upon investigation, we found that your pet was mistakenly removed from the system using the incorrect reason during the process of moving them from one policy to another. This error unfortunately triggered the bereavement communication and candle delivery. We fully understand how upsetting and insensitive this must have felt given the circumstances, and we are truly sorry for the distress caused.
We appreciate your feedback as it helps us identify and address areas where our processes can be improved. Once again, please accept our sincere apologies for this unfortunate error and the inconvenience caused.
Kind regards,
Oneplan.
Thank you for taking the time to share your feedback. We sincerely apologise for the frustration and distress caused by this experience.
Please note that your claim was reviewed in accordance with the policy terms and conditions. As part of the assessment process, our team contacted the treating veterinarian to obtain additional information regarding your pet's medical history and condition. This information was carefully considered during the review of the claim and the outcome provided.
We would also like to extend our sincere apologies regarding the condolence package you received. Upon investigation, we found that your pet was mistakenly removed from the system using the incorrect reason during the process of moving them from one policy to another. This error unfortunately triggered the bereavement communication and candle delivery. We fully understand how upsetting and insensitive this must have felt given the circumstances, and we are truly sorry for the distress caused.
We appreciate your feedback as it helps us identify and address areas where our processes can be improved. Once again, please accept our sincere apologies for this unfortunate error and the inconvenience caused.
Kind regards,
Oneplan.