Not even a member yet and cracks start to appear.

Good day,

I recently signed up with Oneplan pet insure. When I spoke to the consultant, she asked me when would I like the debit to start. I told her the 1st of October 2019, and yet today on the 2nd of September 2019, my bank account was debited. Then when I spoke to the consultant she adviced me that the amount will be R500 in something. But Oneplan debited more than R700 on my account