C
Chantelle
1 reviews | Active since Feb 2022
19 Feb 2024, 06:57
Not always clear on ...
Not always clear on how the claims are paid, but staff is helpful.
Helpful (0)
Replies (1)0
Replies (1)
Oneplan Insurance's replyOfficial
19 Feb 2024, 08:26Good day Chantelle,
Thank you for choosing Oneplan for your insurance needs. Our clients are important to us and we aim to always provide them with the best service possible.
Kindly note that for day-to-day claims, you can load funds upfront via the Oneplan app. You can log onto your App and select the benefit you would like to claim for, and the funds will be available within 60 seconds on your Onecard. We do require a detailed invoice to ensure that the funds were utilized correctly. Once you have swiped your Onecard (just like you swipe a debit card) at the provider, you can immediately snap and upload your documents e.g., invoice via the Oneplan App or via Whatsapp on *** or an email can be sent to *** with your policy number in the subject line for your claim will be finalized.
You will receive electronic communication once the claim has been finalized, and any refunds that are processed into the Onecard will reflect within 60 seconds, any refunds processed into a bank account may take between 7 - 14 working days or sooner to reflect depending on the banks.
Should you require any further assistance, our Whatsapp Team is available to assist you, Monday-Friday between 8:00-17:00 and Saturday 8:00-12:00. Please don't hesitate to pop us a message at ***.
Thank you for being a part of the Oneplan Family.
Kind Regards,
Oneplan
Thank you for choosing Oneplan for your insurance needs. Our clients are important to us and we aim to always provide them with the best service possible.
Kindly note that for day-to-day claims, you can load funds upfront via the Oneplan app. You can log onto your App and select the benefit you would like to claim for, and the funds will be available within 60 seconds on your Onecard. We do require a detailed invoice to ensure that the funds were utilized correctly. Once you have swiped your Onecard (just like you swipe a debit card) at the provider, you can immediately snap and upload your documents e.g., invoice via the Oneplan App or via Whatsapp on *** or an email can be sent to *** with your policy number in the subject line for your claim will be finalized.
You will receive electronic communication once the claim has been finalized, and any refunds that are processed into the Onecard will reflect within 60 seconds, any refunds processed into a bank account may take between 7 - 14 working days or sooner to reflect depending on the banks.
Should you require any further assistance, our Whatsapp Team is available to assist you, Monday-Friday between 8:00-17:00 and Saturday 8:00-12:00. Please don't hesitate to pop us a message at ***.
Thank you for being a part of the Oneplan Family.
Kind Regards,
Oneplan
Oneplan Insurance's reply19 Feb 2024, 08:26
Official
Good day Chantelle,
Thank you for choosing Oneplan for your insurance needs. Our clients are important to us and we aim to always provide them with the best service possible.
Kindly note that for day-to-day claims, you can load funds upfront via the Oneplan app. You can log onto your App and select the benefit you would like to claim for, and the funds will be available within 60 seconds on your Onecard. We do require a detailed invoice to ensure that the funds were utilized correctly. Once you have swiped your Onecard (just like you swipe a debit card) at the provider, you can immediately snap and upload your documents e.g., invoice via the Oneplan App or via Whatsapp on *** or an email can be sent to *** with your policy number in the subject line for your claim will be finalized.
You will receive electronic communication once the claim has been finalized, and any refunds that are processed into the Onecard will reflect within 60 seconds, any refunds processed into a bank account may take between 7 - 14 working days or sooner to reflect depending on the banks.
Should you require any further assistance, our Whatsapp Team is available to assist you, Monday-Friday between 8:00-17:00 and Saturday 8:00-12:00. Please don't hesitate to pop us a message at ***.
Thank you for being a part of the Oneplan Family.
Kind Regards,
Oneplan
Thank you for choosing Oneplan for your insurance needs. Our clients are important to us and we aim to always provide them with the best service possible.
Kindly note that for day-to-day claims, you can load funds upfront via the Oneplan app. You can log onto your App and select the benefit you would like to claim for, and the funds will be available within 60 seconds on your Onecard. We do require a detailed invoice to ensure that the funds were utilized correctly. Once you have swiped your Onecard (just like you swipe a debit card) at the provider, you can immediately snap and upload your documents e.g., invoice via the Oneplan App or via Whatsapp on *** or an email can be sent to *** with your policy number in the subject line for your claim will be finalized.
You will receive electronic communication once the claim has been finalized, and any refunds that are processed into the Onecard will reflect within 60 seconds, any refunds processed into a bank account may take between 7 - 14 working days or sooner to reflect depending on the banks.
Should you require any further assistance, our Whatsapp Team is available to assist you, Monday-Friday between 8:00-17:00 and Saturday 8:00-12:00. Please don't hesitate to pop us a message at ***.
Thank you for being a part of the Oneplan Family.
Kind Regards,
Oneplan