BS
Brendan S
1 reviews | Active since Jun 2014
07 Feb 2023, 11:07
Not a good start, with a happy end.
My fur baby was really ill. I took her to the hospital. Multiple tests, and blood tests had to be done.
I did not get pre-authorization. Initially there was no actual diagnosis, just a suspected diagnosis.
OnePlan only paid R1550. I was emotional about Shadow, and not happy about this. I took the highest Plan with all the bells and whistles to ensure my baby is covered. Although I understand that without a clear diagnosis, they cannot just pay for all the tests.
After the pancreatitis was diagnosed, the case was reopened and the bill was settled. Thank you OnePlan!
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Oneplan Insurance's replyOfficial
07 Feb 2023, 12:29Hi Brendan,
Thank you for choosing Oneplan as your preferred insurance for your fur-babies needs and for sharing your service experience with us.
Our clients and fur-babies are important to us and we strive to deliver excellent customer service daily.
Kindly note that should the invoice only reflect diagnostic tests, this will be covered under the day-to-day Casualty benefit up to the respective cover limit.
For a claim to be considered under In-Hospital Admission, the invoice must reflect details of an in-hospital corrective procedure. Should a diagnostic procedure result in a confirmed diagnosis the cost of the in-hospital corrective procedure will be covered under the authorized Hospital admission cover limit. Certain terms and conditions are always applicable and have to be adhered to and app**** fairly for all clients.
We are delighted to hear that the claim for Shadow was processed accordingly and that we were able to create a memorable experience in your time of need.
Should you require any further assistance, our Whatsapp Team is available to assist you, Monday-Friday between 8:00-17:00 and Saturday 8:00-12:00. Please don't hesitate to pop us a message at ***.
Please give our love and well wishes to Shadow.
We look forward to keeping you impressed for the years to come.
Kind Regards,
Oneplan
Thank you for choosing Oneplan as your preferred insurance for your fur-babies needs and for sharing your service experience with us.
Our clients and fur-babies are important to us and we strive to deliver excellent customer service daily.
Kindly note that should the invoice only reflect diagnostic tests, this will be covered under the day-to-day Casualty benefit up to the respective cover limit.
For a claim to be considered under In-Hospital Admission, the invoice must reflect details of an in-hospital corrective procedure. Should a diagnostic procedure result in a confirmed diagnosis the cost of the in-hospital corrective procedure will be covered under the authorized Hospital admission cover limit. Certain terms and conditions are always applicable and have to be adhered to and app**** fairly for all clients.
We are delighted to hear that the claim for Shadow was processed accordingly and that we were able to create a memorable experience in your time of need.
Should you require any further assistance, our Whatsapp Team is available to assist you, Monday-Friday between 8:00-17:00 and Saturday 8:00-12:00. Please don't hesitate to pop us a message at ***.
Please give our love and well wishes to Shadow.
We look forward to keeping you impressed for the years to come.
Kind Regards,
Oneplan
Oneplan Insurance's reply07 Feb 2023, 12:29
Official
Hi Brendan,
Thank you for choosing Oneplan as your preferred insurance for your fur-babies needs and for sharing your service experience with us.
Our clients and fur-babies are important to us and we strive to deliver excellent customer service daily.
Kindly note that should the invoice only reflect diagnostic tests, this will be covered under the day-to-day Casualty benefit up to the respective cover limit.
For a claim to be considered under In-Hospital Admission, the invoice must reflect details of an in-hospital corrective procedure. Should a diagnostic procedure result in a confirmed diagnosis the cost of the in-hospital corrective procedure will be covered under the authorized Hospital admission cover limit. Certain terms and conditions are always applicable and have to be adhered to and app**** fairly for all clients.
We are delighted to hear that the claim for Shadow was processed accordingly and that we were able to create a memorable experience in your time of need.
Should you require any further assistance, our Whatsapp Team is available to assist you, Monday-Friday between 8:00-17:00 and Saturday 8:00-12:00. Please don't hesitate to pop us a message at ***.
Please give our love and well wishes to Shadow.
We look forward to keeping you impressed for the years to come.
Kind Regards,
Oneplan
Thank you for choosing Oneplan as your preferred insurance for your fur-babies needs and for sharing your service experience with us.
Our clients and fur-babies are important to us and we strive to deliver excellent customer service daily.
Kindly note that should the invoice only reflect diagnostic tests, this will be covered under the day-to-day Casualty benefit up to the respective cover limit.
For a claim to be considered under In-Hospital Admission, the invoice must reflect details of an in-hospital corrective procedure. Should a diagnostic procedure result in a confirmed diagnosis the cost of the in-hospital corrective procedure will be covered under the authorized Hospital admission cover limit. Certain terms and conditions are always applicable and have to be adhered to and app**** fairly for all clients.
We are delighted to hear that the claim for Shadow was processed accordingly and that we were able to create a memorable experience in your time of need.
Should you require any further assistance, our Whatsapp Team is available to assist you, Monday-Friday between 8:00-17:00 and Saturday 8:00-12:00. Please don't hesitate to pop us a message at ***.
Please give our love and well wishes to Shadow.
We look forward to keeping you impressed for the years to come.
Kind Regards,
Oneplan