Non existent service

So I have been trying to have a claim processed since the 21 May 2018. They have been “unable to process” my claim 3 times and today was the first day I actually got any kind of feedback. Your service or lack there of is completely disgusting. After requesting call backs, being told someone will contact me and then it never happens. After submitted various email complaints are still not resolved. After increasing my premium without notification (which I did request proof and the most you are able to further is the email that you allegedly sent) I was advised it was sent via email and sms. Neither of which was received. The onus is on you to ensure that it was sent not on my to try figure out how to show you it wasn’t received. This is not only in breach of the signed document but you still wanna quote the same document when you repudiate my claim. I don’t care that you repudiate - fine details but your complete lack of any assistance whatsoever is beyond shocking. If it can’t be claimed out on 1 benefit then have the common decency to pay out the amount you can out of a different benefit. Not only have I had to submit the same documents over 7 times I have had to try load claims that either just get deleted or I don’t get any feedback on them. I am beyond words with how frustrated I am in dealing with your company. The fact you call yourself a service provider is an embarrassment because you do not offer any service at all. Your clients may as well run the company seeing as we are the ones that need to keep trying to load claims, contact you and try find proof you did what you are LEGALLY required to do.