CN
Chanice N
1 reviews | Active since May 2016
29 Nov 2023, 16:47
No support provided, only after the debit orders
We have been with Oneplan 14.09.23 however we had no issues in the past before. I have lost my cellphone and this have put myself in a very difficult position financially of which we have not fully recovered from. So then I asked that they cancelled policy of which they offered me a payment plan of which we accepted. In this case my policy was cancelled and now my pets are without the insurance. I have mailed numerous times regarding the matter and this is still not resolved. I keep on getting calls now asking if we want to sign up. They will need to confirm the way forward as this is not my fault that the policy have been cancelled. Email me ***
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Replies (3)0
Replies (3)
Oneplan Insurance's replyOfficial
30 Nov 2023, 10:19Dear Chanice,
Thank you for taking the time to bring this to our attention.
We sincerely apologize for the circumstances under which your Hellopeter posting has reached us. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations as we do value you as our client.
Kindly note that the records on our system, indicate that an email was sent to you on the 7th of November 2023. The purpose of the email was to inform you that in order for your policy to remain active, payment needs to be made by the 15th of November 2023. Failure to make the payment by this date will result in the cancellation of the policy, which is scheduled to take effect on the 01st of December 2023.
Certain terms and conditions are always applicable, and these are included in all policy documents before and during your experience with us. The terms and conditions of the policy must be adhered to and app**** fairly for all clients. We do have your mom's best interests at heart, and we will assist with all we can in line with our terms and conditions. Please note we are governed by the FAIS Act and must apply the TCF policy to ensure all our clients receive fair service and cover.
Should you require further clarity on the above, please provide us with a suitable time to contact you to address your concerns.
Kind Regards,
Oneplan
Thank you for taking the time to bring this to our attention.
We sincerely apologize for the circumstances under which your Hellopeter posting has reached us. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations as we do value you as our client.
Kindly note that the records on our system, indicate that an email was sent to you on the 7th of November 2023. The purpose of the email was to inform you that in order for your policy to remain active, payment needs to be made by the 15th of November 2023. Failure to make the payment by this date will result in the cancellation of the policy, which is scheduled to take effect on the 01st of December 2023.
Certain terms and conditions are always applicable, and these are included in all policy documents before and during your experience with us. The terms and conditions of the policy must be adhered to and app**** fairly for all clients. We do have your mom's best interests at heart, and we will assist with all we can in line with our terms and conditions. Please note we are governed by the FAIS Act and must apply the TCF policy to ensure all our clients receive fair service and cover.
Should you require further clarity on the above, please provide us with a suitable time to contact you to address your concerns.
Kind Regards,
Oneplan
Oneplan Insurance's reply30 Nov 2023, 10:19
Official
Dear Chanice,
Thank you for taking the time to bring this to our attention.
We sincerely apologize for the circumstances under which your Hellopeter posting has reached us. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations as we do value you as our client.
Kindly note that the records on our system, indicate that an email was sent to you on the 7th of November 2023. The purpose of the email was to inform you that in order for your policy to remain active, payment needs to be made by the 15th of November 2023. Failure to make the payment by this date will result in the cancellation of the policy, which is scheduled to take effect on the 01st of December 2023.
Certain terms and conditions are always applicable, and these are included in all policy documents before and during your experience with us. The terms and conditions of the policy must be adhered to and app**** fairly for all clients. We do have your mom's best interests at heart, and we will assist with all we can in line with our terms and conditions. Please note we are governed by the FAIS Act and must apply the TCF policy to ensure all our clients receive fair service and cover.
Should you require further clarity on the above, please provide us with a suitable time to contact you to address your concerns.
Kind Regards,
Oneplan
Thank you for taking the time to bring this to our attention.
We sincerely apologize for the circumstances under which your Hellopeter posting has reached us. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations as we do value you as our client.
Kindly note that the records on our system, indicate that an email was sent to you on the 7th of November 2023. The purpose of the email was to inform you that in order for your policy to remain active, payment needs to be made by the 15th of November 2023. Failure to make the payment by this date will result in the cancellation of the policy, which is scheduled to take effect on the 01st of December 2023.
Certain terms and conditions are always applicable, and these are included in all policy documents before and during your experience with us. The terms and conditions of the policy must be adhered to and app**** fairly for all clients. We do have your mom's best interests at heart, and we will assist with all we can in line with our terms and conditions. Please note we are governed by the FAIS Act and must apply the TCF policy to ensure all our clients receive fair service and cover.
Should you require further clarity on the above, please provide us with a suitable time to contact you to address your concerns.
Kind Regards,
Oneplan
CN
Chanice N's updateReviewer Update
30 Nov 2023, 15:39As per the email stated below only one payment was needed by the end of the month to resume as normal
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CN
Chanice N's update30 Nov 2023, 15:39
Reviewer Update
As per the email stated below only one payment was needed by the end of the month to resume as normal
image.png 32.16 KB
image.png 32.16 KB
Oneplan Insurance's replyOfficial
30 Nov 2023, 17:00Dear Chanice,
Thank you for reaching out to us.
We have attempted to contact you on the listed number; however, it was to no avail.
Kindly note that the payment required is for December's premium to ensure that your policy remains active as premiums are collected in advance.
We have since proceeded to send an email to your listed email address, kindly reply to the email in order for us to assist you further.
Kind Regards,
Oneplan
Thank you for reaching out to us.
We have attempted to contact you on the listed number; however, it was to no avail.
Kindly note that the payment required is for December's premium to ensure that your policy remains active as premiums are collected in advance.
We have since proceeded to send an email to your listed email address, kindly reply to the email in order for us to assist you further.
Kind Regards,
Oneplan
Oneplan Insurance's reply30 Nov 2023, 17:00
Official
Dear Chanice,
Thank you for reaching out to us.
We have attempted to contact you on the listed number; however, it was to no avail.
Kindly note that the payment required is for December's premium to ensure that your policy remains active as premiums are collected in advance.
We have since proceeded to send an email to your listed email address, kindly reply to the email in order for us to assist you further.
Kind Regards,
Oneplan
Thank you for reaching out to us.
We have attempted to contact you on the listed number; however, it was to no avail.
Kindly note that the payment required is for December's premium to ensure that your policy remains active as premiums are collected in advance.
We have since proceeded to send an email to your listed email address, kindly reply to the email in order for us to assist you further.
Kind Regards,
Oneplan