MM
Margaret M
1 reviews | Active since Aug 2018
01 Sept 2023, 21:22
No service outside of office hours
Impossible to get hold of One Plan for emergency admittance after hours on any of their platforms.
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Replies (1)
Oneplan Insurance's replyOfficial
02 Sept 2023, 09:05Good day Margaret,
Thank you for taking our call earlier and allowing us the opportunity to further discuss the matter at hand.
We sincerely apologize for the inconvenience caused and the circumstances under which your Hellopeter posting has reached. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations as we do value you as our client. We do have husband's best interest at heart and wish that he is has a speedy recovery.
As per our telephonic conversation, a Casualty Authorization was granted for your husband yesterday to the Hospital based on the triage color.
We have acknowledged your complaint and we have escalated the matter to the relevant department. One of our consultants will be in contact with you to further discuss the matter at hand.
Thank you for taking our call earlier and allowing us the opportunity to further discuss the matter at hand.
We sincerely apologize for the inconvenience caused and the circumstances under which your Hellopeter posting has reached. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations as we do value you as our client. We do have husband's best interest at heart and wish that he is has a speedy recovery.
As per our telephonic conversation, a Casualty Authorization was granted for your husband yesterday to the Hospital based on the triage color.
We have acknowledged your complaint and we have escalated the matter to the relevant department. One of our consultants will be in contact with you to further discuss the matter at hand.
Once again, we apologize for any inconvenience caused and we hope to restore the experience.
Kind Regards,
Oneplan
Oneplan Insurance's reply02 Sept 2023, 09:05
Official
Good day Margaret,
Thank you for taking our call earlier and allowing us the opportunity to further discuss the matter at hand.
We sincerely apologize for the inconvenience caused and the circumstances under which your Hellopeter posting has reached. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations as we do value you as our client. We do have husband's best interest at heart and wish that he is has a speedy recovery.
As per our telephonic conversation, a Casualty Authorization was granted for your husband yesterday to the Hospital based on the triage color.
We have acknowledged your complaint and we have escalated the matter to the relevant department. One of our consultants will be in contact with you to further discuss the matter at hand.
Thank you for taking our call earlier and allowing us the opportunity to further discuss the matter at hand.
We sincerely apologize for the inconvenience caused and the circumstances under which your Hellopeter posting has reached. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations as we do value you as our client. We do have husband's best interest at heart and wish that he is has a speedy recovery.
As per our telephonic conversation, a Casualty Authorization was granted for your husband yesterday to the Hospital based on the triage color.
We have acknowledged your complaint and we have escalated the matter to the relevant department. One of our consultants will be in contact with you to further discuss the matter at hand.
Once again, we apologize for any inconvenience caused and we hope to restore the experience.
Kind Regards,
Oneplan