No service- just there to take money
I cancelled this policy 1 day after taking it out. There is a 7 day cooling off period. They only called me 6 days afterwards to find out why policy was cancelled, and then said that I will have to pay a month notice seeing the policy was cancelled after the cooling off period. They took 6 of the 7 days to come back to me, and then still processed the debit order. Reversal of this debit order is costing me R 140.
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Replies (1)Oneplan Insurance's replyOfficial
01 Mar 2021, 16:29Good day Charmaine,
Thank you for taking our call earlier and allowing us to further discuss the matter at hand.
Thank you for taking our call earlier and allowing us to further discuss the matter at hand.
We do sincerely apologize for any inconvenience which has been caused. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
As per our telephonic discussion, thank you for allowing us to investigate the matter. We will revert to you with the relevant feedback.
Kind Regards,
Oneplan
Kind Regards,
Oneplan
Oneplan Insurance's reply01 Mar 2021, 16:29
Official
Good day Charmaine,
Thank you for taking our call earlier and allowing us to further discuss the matter at hand.
Thank you for taking our call earlier and allowing us to further discuss the matter at hand.
We do sincerely apologize for any inconvenience which has been caused. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
As per our telephonic discussion, thank you for allowing us to investigate the matter. We will revert to you with the relevant feedback.
Kind Regards,
Oneplan
Kind Regards,
Oneplan
