No Service

<p>When I enquired about the Oneplan Insurance Policy, everything seemed to be perfect and over Christmas we had an emergency and had to go to hospital, and not once did they answer the phone. After various calls, listening to an answering system for more than 17 minutes at a time telling you that your call is first in line, we have not yet spoken to a representative or a consultant. I am cancelling my policy, your service is pathetic. Things like this can cost a life. Useless!!</p>