NO SERVICE
<p>I PAID MY POLICY INFUL , HAVE EMAILS TO PROOF IT , ARANGE FOR DEBIT ORDER TO GO OFF JUST TO FIND OUT TODAY THAT MY POLICY IS CANCELLED. MY MONEY WAS GOOD ENOUGHT TO TAKE BUT I AM WAITING NOW FOR MORE THAN 4 HOURS FOR SOMEONE TO PHONE ME BACK AND THAT WHILE WE HAVE AND EMERGENCY TO GO TO HOSPITAL. MIGHT AS WELL DIE AND GO TO AVBOB ITS BETTER THAN WAITING FOR ONE PLAN TO SORT OUT MY POLICY</p> <p> </p>
Hi Elrie,
Thank you for taking the time to bring this to our attention.
As per our telephonic discussion we acknowledge that you have previously sent through a request to amend your payment method to a debit order and this was not actioned in a timely manner which resulted in your policy being cancelled. We have also confirmed that we are able to activate your policy immediately providing that the outstanding amount is paid however we have also confirmed that the condition which requires hospitalisation is not covered in the first 12 months of the policy and your policy incepted in September this year.
We regret that we were unable to assist in this instance and hope that everything goes well.
Kind Regards
OnePlan
Hi Elrie,
Thank you for taking the time to bring this to our attention.
As per our telephonic discussion we acknowledge that you have previously sent through a request to amend your payment method to a debit order and this was not actioned in a timely manner which resulted in your policy being cancelled. We have also confirmed that we are able to activate your policy immediately providing that the outstanding amount is paid however we have also confirmed that the condition which requires hospitalisation is not covered in the first 12 months of the policy and your policy incepted in September this year.
We regret that we were unable to assist in this instance and hope that everything goes well.
Kind Regards
OnePlan