1 reviews | Active since Jan 2013
No Response on my email queries
Policy number *** CRM:***<br> <br> I emailed one plan with a query on a decision they made not to settle my hospital bill. <br> They were quick enough to answer me via email that they wont settle the bill, but when I queried them the 2nd of June i did not receive a reply for a week. <br> So on the 9th I followed up again and up to date i have not yet received a word. <br> I just think it is quite pathetic for them not to reply.<br> I would maybe think twice before joining, as I work with medical aids for a living I realize that medical aids are not quick in responding, but normally at most a week and I will get a reply from other companies. <br> I guess one plan just does not find my query important enough.
Thank you for bringing the above to our attention.
As per telephonic conversation, I am glad that we could assist with resolving your query.
Once written request is sent through to us, we will be able to furnish you with the sales recordings as per your request.
We do apologise about any inconvenience caused to you.
Trust that you will find the above in order.
Kind Regards,
Shanice Maistry
Customer Care Department
Thank you for bringing the above to our attention.
As per telephonic conversation, I am glad that we could assist with resolving your query.
Once written request is sent through to us, we will be able to furnish you with the sales recordings as per your request.
We do apologise about any inconvenience caused to you.
Trust that you will find the above in order.
Kind Regards,
Shanice Maistry
Customer Care Department