No response from them on whatsapp

Dear Shashisingh,

Thank you for reaching out to us.

We sincerely apologize for any delays you may have experienced and the circumstances under which your Hellopeter posting has reached us, as we strive to attend to all our queries in a timely manner and we do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations. 

Records on our system confirm that the Pet Med Savings claim for your fur-baby has been processed and finalized.

We have acknowledged your complaint and we have escalated the matter to the relevant department. One of our consultants will be in contact with you to further discuss the matter at hand.
           
Once again, we apologize for any inconvenience caused and we hope to restore the experience. 
                    
Kind Regards,
Oneplan