1 reviews | Active since Mar 2009
No refund for over a month for car insurance
Have Oneplan car insurance. Sold a vehicle and cancelled one car on 22 Aug 2022. Oneplan still took off both premiums and said it will take 14 working days for a refund which is suspicious. Numerous calls and emails later. No refund and its over a month later. DO NOT TAKE ONEPLAN INSURANCE for your car!!!! Logged complaint but nothing came of it either.
Called them today and hold on for over 13 minutes using my voip phone. Agent said he couldnt hear me nor my policy number. He called me back and for some reason as its voip it didnt want to answer. Tried their whatsapp number. Still waiting for them to answer! Back to square one.
End of day Oneplan will NOT REFUND you and will keep your money if they overcharged you.
Thank you for taking the time to bring this to our attention.
From the outset we sincerely apologize that your experience with Oneplan has not been a pleasant one and apologize for any inconvenience caused. It is deeply concerning of the circumstances under which your Hellopeter posting has reached us. Please rest assured that this matter will be investigated, as we do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
We have acknowledged your complaint and we have escalated the matter to the relevant department. One of our consultants will be in contact with you to further discuss the matter at hand.
Once again, we apologize for the inconvenience caused and we hope to restore the experience.
Kind Regards,
Oneplan
Thank you for taking the time to bring this to our attention.
From the outset we sincerely apologize that your experience with Oneplan has not been a pleasant one and apologize for any inconvenience caused. It is deeply concerning of the circumstances under which your Hellopeter posting has reached us. Please rest assured that this matter will be investigated, as we do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
We have acknowledged your complaint and we have escalated the matter to the relevant department. One of our consultants will be in contact with you to further discuss the matter at hand.
Once again, we apologize for the inconvenience caused and we hope to restore the experience.
Kind Regards,
Oneplan