1 reviews | Active since Jan 2026
No Payout or Communication since Claim was submitted 12 Days Ago
Absolutely disgusted by OnePlan Pet Insurance. I adopted a 1 year old Jack Russel from a family that has now immigrated to New Zealand. A cancellation request for the policy was submitted by the original owner on the 2nd of December 2025 with policy end date being the 31st of December 2025. The reason for the policy cancellation was because I am with another insure for my existing dog (so relieved about this after this experience!). On the 26th of December, my dog had a medical emergency that landed him in two vet visits costing R5000. The claim was submitted via email by the original policy holder to *** to which we have had no response or acknowledgement - 12 days later. I escalated this with a new claim submitted to pet claims yesterday to which I have also not received an outcome or response. This has been incredibly traumatizing and it shows that OnePlan does not prioritize the lives of our pets - especially if you are in a cancellation period. OnePlan cannot be trusted - OnePlan, you should be absolutely ashamed of yourselves.
Thank you for bringing this matter to our attention.
We sincerely apologize for the circumstances surrounding your HelloPeter posting and the inconvenience this has caused. Please be assured that we take customer feedback seriously, using it to continually improve our services and processes to ensure we meet our clients' expectations. Your satisfaction is important to us, and we value you as our client.
Upon investigation, we have noted that a request to activate the policy in order for the claims to be captured had been escalated and this has been actioned. The claims will then be captured by our Claims team on the policy and feedback will be provided on the status of the claims once they have been reviewed.
Once again, we truly apologise for the experience you've had and look forward to resolving the matter.
Kind regards,
Oneplan.
Thank you for bringing this matter to our attention.
We sincerely apologize for the circumstances surrounding your HelloPeter posting and the inconvenience this has caused. Please be assured that we take customer feedback seriously, using it to continually improve our services and processes to ensure we meet our clients' expectations. Your satisfaction is important to us, and we value you as our client.
Upon investigation, we have noted that a request to activate the policy in order for the claims to be captured had been escalated and this has been actioned. The claims will then be captured by our Claims team on the policy and feedback will be provided on the status of the claims once they have been reviewed.
Once again, we truly apologise for the experience you've had and look forward to resolving the matter.
Kind regards,
Oneplan.