BU
Briers U
1 reviews | Active since Aug 2021
09 Nov 2025, 08:46
No payments receive
I've been part of this insurance for more than a year and didn't receive any payments for doctors visits or blood tests. Peace of **** insurance
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Replies (1)
Oneplan Insurance's replyOfficial
09 Nov 2025, 12:22Dear Briers,
Thank you for taking the time to bring this matter to our attention.
We regret the circumstances under which your correspondence reached us and sincerely apologise for any inconvenience caused. Please be assured that we take all customer feedback seriously, as it enables us to continuously improve our service delivery and processes to better meet our clients’ expectations.
We acknowledge receipt of your complaint and we have attempted to contact you on the phone number listed to provide feedback, however, the calls go straight to voicemail.
Kindly note that the claims on your policy have been reviewed and approved as leniency and paid into your Oneplan Claims card. As per the terms and conditions outlined in the policy schedule, we require a valid detailed invoice with proof of payment for a refund claim to be processed. Additionally, kindly note that we require computer-generated invoices for claims to be processed due to business changes and the ***** experience with handwritten invoices.
Certain terms and conditions are always applicable, and these are included in all policy documents before and during your experience with us. We will assist with all we can in line with our terms and conditions. Oneplan subscribes to its TCF principles and will take all reasonable steps to ensure fair and equal treatment of all our clients.
We once again apologise for the inconvenience experienced and look forward to restoring your faith in our services.
Kind regards,
Oneplan.
Thank you for taking the time to bring this matter to our attention.
We regret the circumstances under which your correspondence reached us and sincerely apologise for any inconvenience caused. Please be assured that we take all customer feedback seriously, as it enables us to continuously improve our service delivery and processes to better meet our clients’ expectations.
We acknowledge receipt of your complaint and we have attempted to contact you on the phone number listed to provide feedback, however, the calls go straight to voicemail.
Kindly note that the claims on your policy have been reviewed and approved as leniency and paid into your Oneplan Claims card. As per the terms and conditions outlined in the policy schedule, we require a valid detailed invoice with proof of payment for a refund claim to be processed. Additionally, kindly note that we require computer-generated invoices for claims to be processed due to business changes and the ***** experience with handwritten invoices.
Certain terms and conditions are always applicable, and these are included in all policy documents before and during your experience with us. We will assist with all we can in line with our terms and conditions. Oneplan subscribes to its TCF principles and will take all reasonable steps to ensure fair and equal treatment of all our clients.
We once again apologise for the inconvenience experienced and look forward to restoring your faith in our services.
Kind regards,
Oneplan.
Oneplan Insurance's reply09 Nov 2025, 12:22
Official
Dear Briers,
Thank you for taking the time to bring this matter to our attention.
We regret the circumstances under which your correspondence reached us and sincerely apologise for any inconvenience caused. Please be assured that we take all customer feedback seriously, as it enables us to continuously improve our service delivery and processes to better meet our clients’ expectations.
We acknowledge receipt of your complaint and we have attempted to contact you on the phone number listed to provide feedback, however, the calls go straight to voicemail.
Kindly note that the claims on your policy have been reviewed and approved as leniency and paid into your Oneplan Claims card. As per the terms and conditions outlined in the policy schedule, we require a valid detailed invoice with proof of payment for a refund claim to be processed. Additionally, kindly note that we require computer-generated invoices for claims to be processed due to business changes and the ***** experience with handwritten invoices.
Certain terms and conditions are always applicable, and these are included in all policy documents before and during your experience with us. We will assist with all we can in line with our terms and conditions. Oneplan subscribes to its TCF principles and will take all reasonable steps to ensure fair and equal treatment of all our clients.
We once again apologise for the inconvenience experienced and look forward to restoring your faith in our services.
Kind regards,
Oneplan.
Thank you for taking the time to bring this matter to our attention.
We regret the circumstances under which your correspondence reached us and sincerely apologise for any inconvenience caused. Please be assured that we take all customer feedback seriously, as it enables us to continuously improve our service delivery and processes to better meet our clients’ expectations.
We acknowledge receipt of your complaint and we have attempted to contact you on the phone number listed to provide feedback, however, the calls go straight to voicemail.
Kindly note that the claims on your policy have been reviewed and approved as leniency and paid into your Oneplan Claims card. As per the terms and conditions outlined in the policy schedule, we require a valid detailed invoice with proof of payment for a refund claim to be processed. Additionally, kindly note that we require computer-generated invoices for claims to be processed due to business changes and the ***** experience with handwritten invoices.
Certain terms and conditions are always applicable, and these are included in all policy documents before and during your experience with us. We will assist with all we can in line with our terms and conditions. Oneplan subscribes to its TCF principles and will take all reasonable steps to ensure fair and equal treatment of all our clients.
We once again apologise for the inconvenience experienced and look forward to restoring your faith in our services.
Kind regards,
Oneplan.