LM
Lucky M
1 reviews | Active since Jun 2018
15 Feb 2021, 17:41
No payment on my claim for almost 3 months
I got an accident in November 21 and claimed on the first of December 2020 but till now 15 February 2021 I cannnot get my claim, all I get is excuses and different claims to sign with different amounts, I am so disappointed in Oneplan because I have recommended so many people to go for it.
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Replies (2)
Oneplan Insurance's replyOfficial
16 Feb 2021, 10:16Good day Lucky,
Thank you for taking the time to bring this to our attention.
We would like to apologize for the inconvenience caused. We have acknowledged your complaint and we have escalated it to the relevant department. This matter has been dealt as a priority; our claims consultant will be in contact with you.
Once again, we apologize for the inconvenience caused and we hope to resolve the matter as soon as possible.
Kind Regards,
Oneplan
Thank you for taking the time to bring this to our attention.
We would like to apologize for the inconvenience caused. We have acknowledged your complaint and we have escalated it to the relevant department. This matter has been dealt as a priority; our claims consultant will be in contact with you.
Once again, we apologize for the inconvenience caused and we hope to resolve the matter as soon as possible.
Kind Regards,
Oneplan
Oneplan Insurance's reply16 Feb 2021, 10:16
Official
Good day Lucky,
Thank you for taking the time to bring this to our attention.
We would like to apologize for the inconvenience caused. We have acknowledged your complaint and we have escalated it to the relevant department. This matter has been dealt as a priority; our claims consultant will be in contact with you.
Once again, we apologize for the inconvenience caused and we hope to resolve the matter as soon as possible.
Kind Regards,
Oneplan
Thank you for taking the time to bring this to our attention.
We would like to apologize for the inconvenience caused. We have acknowledged your complaint and we have escalated it to the relevant department. This matter has been dealt as a priority; our claims consultant will be in contact with you.
Once again, we apologize for the inconvenience caused and we hope to resolve the matter as soon as possible.
Kind Regards,
Oneplan
LM
Lucky M's updateReviewer Update
02 Mar 2021, 08:09Thank you Oneplan, after your reply I did receive a call and emails from Oneplan I filled and signed the final documents but till today I haven't received at least a proof of payment. Today is the tenth working day counting from the 16th of February, please intervene
LM
Lucky M's update02 Mar 2021, 08:09
Reviewer Update
Thank you Oneplan, after your reply I did receive a call and emails from Oneplan I filled and signed the final documents but till today I haven't received at least a proof of payment. Today is the tenth working day counting from the 16th of February, please intervene