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yajna G
1 reviews | Active since Dec 2011
01 Apr 2015, 13:38
NO ONE TO HELP ME
New customer trying to claim/get info regardine vet visit AND VACCINES, IN RELATION TO THE WAITING PERIOD TO FIND OUT HOW THIS WORKS<br> <br> NO ONE ANSWERS<br> <br> TRIED 3 DIFFERENT PHONE NUMBERS<br> <br>
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Oneplan Insurance's replyOfficial
01 Apr 2015, 14:00Hello anonymous101,
Thank you for bringing the above to our attention.
As per our telephonic discussion, please note that we have been having some technical errors with our phone lines and system therefore you were unable to get through to us.
I trust that you now understand the policy as well as claiming process in detail. We have also emailed you a copy of the policy schedule which consists of commencement dates for all covers on the policy.
We do appologise about the inconvinience caused regarding the technical error.
Kind Regards,
Shanice Maistry
Customer Care Department
Thank you for bringing the above to our attention.
As per our telephonic discussion, please note that we have been having some technical errors with our phone lines and system therefore you were unable to get through to us.
I trust that you now understand the policy as well as claiming process in detail. We have also emailed you a copy of the policy schedule which consists of commencement dates for all covers on the policy.
We do appologise about the inconvinience caused regarding the technical error.
Kind Regards,
Shanice Maistry
Customer Care Department
Oneplan Insurance's reply01 Apr 2015, 14:00
Official
Hello anonymous101,
Thank you for bringing the above to our attention.
As per our telephonic discussion, please note that we have been having some technical errors with our phone lines and system therefore you were unable to get through to us.
I trust that you now understand the policy as well as claiming process in detail. We have also emailed you a copy of the policy schedule which consists of commencement dates for all covers on the policy.
We do appologise about the inconvinience caused regarding the technical error.
Kind Regards,
Shanice Maistry
Customer Care Department
Thank you for bringing the above to our attention.
As per our telephonic discussion, please note that we have been having some technical errors with our phone lines and system therefore you were unable to get through to us.
I trust that you now understand the policy as well as claiming process in detail. We have also emailed you a copy of the policy schedule which consists of commencement dates for all covers on the policy.
We do appologise about the inconvinience caused regarding the technical error.
Kind Regards,
Shanice Maistry
Customer Care Department