No loyalty after 11 years membership

Worst loyalty and customer service from Oneplan! After being a member for 11 years, I unexpectedly lost my employment. I informed Oneplan thar I needed to cancel my membership due to having lost my hib, and without an income, I didn't know how I would be able to retain my cover. Oneplan had absolutely no sympathy. They didn't even try to accomodate me after being a loyal member from 2012 to 2023.

I managed to gain employment again last week and contacted Oneplan to request them to reinstate my cover as I would be able to afford the membership fees again. Oneplan in turn refused my request, claiming that I missed the policy cooling off period by 5 days. I had no idea that there even was a cooling off period, as this was never communicated to me when I sent the initial cancellation request.

I was then informed that I had to apply for a whole new policy and be subjected to waiting periods and exclusions for 12 months. I tried pleading to them and pointed out that my 11 years membership should surely count for some sort of excemption or act of good faith.

In order to get coverage, I signed up for a new policy, but then discovered all the waiting periods and exclusions I was subjected to as if I was a brand new member. Then I requested to cancel the new policy as I felt betrayed by Oneplan's zero regard for my situation at the time. Then on Friday 22 Sept I was contacted by the retention department and assured that due to my long membership status, my previous policy would be reinstated. I was informed by the consultant that she just had to get feedback or approval from her supervisor, and she would phone me back. I didn't receive any feedback again, just an email confirming that my policy is cancelled.

Utterly dissapointed in Oneplan's total disregard for being a loyal member for 11 years and going through a tough time briefly with my employment. For them it is more worth it to sign me up as a new member to earn commission than to retain a loyal member.