NM
Natala M
1 reviews | Active since Mar 2021
06 Mar 2025, 15:35
No interaction from OnePlan
I am a member of 1Plan and have tried communicating with them on the WhatsApp portal and the service has been shocking! Two weeks in a row I am unable to get assistance. Each time I hope to chat to human, the process stops and ihaveto wait for a minimum OF TWENTY minutes before I get a response.
Can you imagine if one has a medical emergency? I guess they're operating with the least possible number of staff, but the service is surely horrible.
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Oneplan Insurance's replyOfficial
06 Mar 2025, 16:23Dear Natala,
Thank you for bringing this matter to our attention.
We sincerely apologize for the circumstances surrounding your Hellopeter posting and the inconvenience this has caused. Please be assured that we take customer feedback seriously, using it to continually improve our services and processes to ensure we meet our clients' expectations. Your satisfaction is important to us, and we value you as our client.
We have reviewed your complaint and have attempted to contact you on the number listed to discuss the matter, to no avail. In the interim, we have escalated your complaint to the relevant department to be addressed and for further assistance.
Once again, we sincerely apologize for any inconvenience caused and hope to restore your experience with our services.
Kind regards,
Oneplan.
Thank you for bringing this matter to our attention.
We sincerely apologize for the circumstances surrounding your Hellopeter posting and the inconvenience this has caused. Please be assured that we take customer feedback seriously, using it to continually improve our services and processes to ensure we meet our clients' expectations. Your satisfaction is important to us, and we value you as our client.
We have reviewed your complaint and have attempted to contact you on the number listed to discuss the matter, to no avail. In the interim, we have escalated your complaint to the relevant department to be addressed and for further assistance.
Once again, we sincerely apologize for any inconvenience caused and hope to restore your experience with our services.
Kind regards,
Oneplan.
Oneplan Insurance's reply06 Mar 2025, 16:23
Official
Dear Natala,
Thank you for bringing this matter to our attention.
We sincerely apologize for the circumstances surrounding your Hellopeter posting and the inconvenience this has caused. Please be assured that we take customer feedback seriously, using it to continually improve our services and processes to ensure we meet our clients' expectations. Your satisfaction is important to us, and we value you as our client.
We have reviewed your complaint and have attempted to contact you on the number listed to discuss the matter, to no avail. In the interim, we have escalated your complaint to the relevant department to be addressed and for further assistance.
Once again, we sincerely apologize for any inconvenience caused and hope to restore your experience with our services.
Kind regards,
Oneplan.
Thank you for bringing this matter to our attention.
We sincerely apologize for the circumstances surrounding your Hellopeter posting and the inconvenience this has caused. Please be assured that we take customer feedback seriously, using it to continually improve our services and processes to ensure we meet our clients' expectations. Your satisfaction is important to us, and we value you as our client.
We have reviewed your complaint and have attempted to contact you on the number listed to discuss the matter, to no avail. In the interim, we have escalated your complaint to the relevant department to be addressed and for further assistance.
Once again, we sincerely apologize for any inconvenience caused and hope to restore your experience with our services.
Kind regards,
Oneplan.