1 reviews | Active since Oct 2017
NO HELP OR CARE !!
My dog need medical assistant urgently. By suprice the call centre inform me my card have been exp. I never received a notification. I must wait 30 days for a new card. I the mean while my dog cant received any medical assistant they are not even willing to compromise in any way.
But monthly by no doubt they want to debit there premuim. I am a client since 2013 and this is the service or help you receives if you want to claim.
Hi Helena,
We would like to sincerely apologize for the delay in response.
We would like to thank you for your support and for being part of the Oneplan family.
We are in the process of issuing a temporary card for you. In the meantime, you are able to take Charlie to the vet, and can pay for the vet visit. You can then submit your detailed tax invoices to us and we will be able to issue a refund within 2-3 working days.
In the case of your card expiring/ lost, your fur-baby will still be covered. We hope that your experience going forward is nothing but a pleasant one.
Regards,
The Oneplan Team
Hi Helena,
We would like to sincerely apologize for the delay in response.
We would like to thank you for your support and for being part of the Oneplan family.
We are in the process of issuing a temporary card for you. In the meantime, you are able to take Charlie to the vet, and can pay for the vet visit. You can then submit your detailed tax invoices to us and we will be able to issue a refund within 2-3 working days.
In the case of your card expiring/ lost, your fur-baby will still be covered. We hope that your experience going forward is nothing but a pleasant one.
Regards,
The Oneplan Team