No follow through from Call centre

Good day,<br> <br> I don't know how many minutes of my life I have now wasted phoning your call centre, I just can't do it again. <br> <br> on 09 Feb 2015 I went to my GP and once done, I tried to withdraw my R230 fro GP visit from an ATM, but my card was retained by the ATM. I called in the next day and was told that according to the system my card was cancelled, that's why it was swallowed. I arranged for a new card and was assured that the balance of my card (R330 at that time) would be brought over to my new card. Great.<br> <br> Long story short, 6 weeks later I get a new card with R0 balance. I have now called in 3 times to ask if they can transfer my money to the new card. Each time I'm assured that it's being done and I will receive an sms shortly.<br> Still nothing.<br> <br> I'm cross 1) because I now lost out on R330 2) had to go through the whole card shlep (and be charged for new card) for a mistake on your side and 3) being disappointed each time I think someone is going to help me.<br> <br> Why is this so difficult?