1 reviews | Active since Sept 2015
No feedback to sort out account
I cancelled my policy with OnePlan over a year ago and there was still an excess amount outstanding. The account was handed over to ITCBA with whom I made payment arrangements starting August 2014. In January the account was moved from ITCBA to VVM without notifying me and I still made payment to ITCBA and now OnePlan states that the last payment I made was on 27/12/14. I have sent numerous emails and made a lot of calls without any result and now OnePlan has handed me over to VVM legal department. According to ITCBA the payments from Jan 15 to June 15 was paid to Oneplan in Aug 15 but no one from Oneplan can confirm this. This is really pathetic. I just need someone to help me sort this out!! I am considering laying a complaint with the Ombudsman
Thank you for bringing the above to our attention.
As per telephonic discussion, kindly note that we have raised the above concerns and queries with our finance department.
We are currently in the process of liaising with ITC for payment as well as their payment references in order for us to allocate your payment accordingly.
Once feedback is received from ITC, we will be sure to contact you.
We do apologise for any inconvenience caused to you during this time.
Trust that you will find the above in order.
Kind Regards,
Customer Care Department
Thank you for bringing the above to our attention.
As per telephonic discussion, kindly note that we have raised the above concerns and queries with our finance department.
We are currently in the process of liaising with ITC for payment as well as their payment references in order for us to allocate your payment accordingly.
Once feedback is received from ITC, we will be sure to contact you.
We do apologise for any inconvenience caused to you during this time.
Trust that you will find the above in order.
Kind Regards,
Customer Care Department