No communication between agents

My pet medical aid debit orders didn't go off and changed bank accounts Received one SMS and no emails as notification so wasn't aware this had happened as I got smses to say the amount went through from fnb I received numerous calls thinking it was about my new policy I'd app**** for my own medical aid but due to work I can't answer my phone

Friday the 19 I called in to ask why I was being harassed and many calls The woman said my policy is cancelled I said what that's ridiculous I didn't even start it So she said for the pets etc

The next call I got was from another consultant or agent who helped me and we arranged double debits for the 25th of this month and a new debit details for feb

I get another call this morning Saturday by a man with no knowledge of what's going on and asked me the conclusions What is wrong with your system ? And how dare I get called on Saturday morning ! I'm so unhappy My preference WAS changed to EMAIL contact yesterday as that is how I contact you !