No Care with customer care

I app**** for a medical aid on the 28th of January and was mailed the contract to review before a debit order would go off. I read the contract and there were a series of things not covered in their full cover that I was not happy about. I then mailed Mr Dube and the mail coldly read to contact customer care. I have sent three mails and recieved three automated replies. My account was debited in the interrum even though I am well within the cooling off period to cancel. I hav gone as far to get the sales agents to call me and transfer me to customer care. I eventually got through and he said he would call back in five minutes. That was Tuesday. It is now Saturday. I want to reverse the debit order at the bank and get my money becaus I refuse to be ignored regarding a cancellation. It seems to be a trend to make people pay for things that are not worth the money.