No card. PAYING for something I can't use.

I signed up to this company over a month ago. They have taken 2 payments from me one of which was some crazy amount for a card. After a one month waiting period my insurance is now active yet I have no card. It's been almost 6 weeks! You cannot use this insurance without the card. I have tried to speak to them and they simply tell me they cannot tell me when my card will be here. I am essentially now paying for insurance I cannot use. I received no communication or notification about the card being late. When I signed on they specifically said that it would take 4 weeks for the card to arrive. I was also NOT told about the 1 month waiting period prior to signing up. I have had very rude and poor customer service regarding all my issues. I now want to take my dog to the vet and can't use the insurance I'm paying for.