GC
Gerda C
1 reviews | Active since May 2016
08 Dec 2022, 17:17
No afterhours emergency sevices works!
We got home shortly before 17:00 and saw our dog, which was insured for the past 3 years and which we never claimed for before, had a medical emergency. The agents refused to answer the call so close to knockoff time and there was NO after hours assistance despite trying all the supposed alternatives, the app and the whatsapp number are both ****s! And the ****** robot does not understand the concept of emergency!
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Oneplan Insurance's replyOfficial
08 Dec 2022, 18:34Good day Gerda,
Thank you for taking the time to bring this to our attention.
From the outset we sincerely apologize that your experience with Oneplan has not been a pleasant one and apologize for the inconvenience that that has been caused. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
Thank you for taking the time to bring this to our attention.
From the outset we sincerely apologize that your experience with Oneplan has not been a pleasant one and apologize for the inconvenience that that has been caused. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
We have acknowledged your complaint and we have escalated the matter to the relevant department. One of our consultants will be in contact with you to further discuss the matter at hand.
Once again, we apologize for any inconvenience caused and we hope to restore the experience.
Kind Regards,
Oneplan
Once again, we apologize for any inconvenience caused and we hope to restore the experience.
Kind Regards,
Oneplan
Oneplan Insurance's reply08 Dec 2022, 18:34
Official
Good day Gerda,
Thank you for taking the time to bring this to our attention.
From the outset we sincerely apologize that your experience with Oneplan has not been a pleasant one and apologize for the inconvenience that that has been caused. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
Thank you for taking the time to bring this to our attention.
From the outset we sincerely apologize that your experience with Oneplan has not been a pleasant one and apologize for the inconvenience that that has been caused. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
We have acknowledged your complaint and we have escalated the matter to the relevant department. One of our consultants will be in contact with you to further discuss the matter at hand.
Once again, we apologize for any inconvenience caused and we hope to restore the experience.
Kind Regards,
Oneplan
Once again, we apologize for any inconvenience caused and we hope to restore the experience.
Kind Regards,
Oneplan