sE
sonja E
1 reviews | Active since Jan 2013
31 Jan 2024, 18:35
No
No one bothers to respond to numerous WhatsApp messages sent. Been waiting since 12:30 and still NOTHING!!!!!
Helpful (0)
Replies (3)0
Replies (3)
Oneplan Insurance's replyOfficial
31 Jan 2024, 19:01Dear Sonja,
Thank you for taking the time to bring this to our attention.
We sincerely apologize for any delays you may have experienced and the circumstances under which your Hellopeter posting has reached us, as we strive to attend to all our queries in a timely manner and we do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
We have acknowledged your complaint and we have escalated the matter to the relevant department. One of our consultants will be in contact with you to further discuss the matter at hand. Once again, we apologize for any inconvenience caused and we hope to restore the experience. Kind Regards, Oneplan
Thank you for taking the time to bring this to our attention.
We sincerely apologize for any delays you may have experienced and the circumstances under which your Hellopeter posting has reached us, as we strive to attend to all our queries in a timely manner and we do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
We have acknowledged your complaint and we have escalated the matter to the relevant department. One of our consultants will be in contact with you to further discuss the matter at hand. Once again, we apologize for any inconvenience caused and we hope to restore the experience. Kind Regards, Oneplan
Oneplan Insurance's reply31 Jan 2024, 19:01
Official
Dear Sonja,
Thank you for taking the time to bring this to our attention.
We sincerely apologize for any delays you may have experienced and the circumstances under which your Hellopeter posting has reached us, as we strive to attend to all our queries in a timely manner and we do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
We have acknowledged your complaint and we have escalated the matter to the relevant department. One of our consultants will be in contact with you to further discuss the matter at hand. Once again, we apologize for any inconvenience caused and we hope to restore the experience. Kind Regards, Oneplan
Thank you for taking the time to bring this to our attention.
We sincerely apologize for any delays you may have experienced and the circumstances under which your Hellopeter posting has reached us, as we strive to attend to all our queries in a timely manner and we do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
We have acknowledged your complaint and we have escalated the matter to the relevant department. One of our consultants will be in contact with you to further discuss the matter at hand. Once again, we apologize for any inconvenience caused and we hope to restore the experience. Kind Regards, Oneplan
sE
sonja E's updateReviewer Update
01 Feb 2024, 16:44Thank you for your friendly service. Mereshnie Dheepbarayan contacted me early this morning and went out of her way to assist me. She resolved my issue in a heartbeat.
Thank you again
Regards
Sonja van Eck
Thank you again
Regards
Sonja van Eck
sE
sonja E's update01 Feb 2024, 16:44
Reviewer Update
Thank you for your friendly service. Mereshnie Dheepbarayan contacted me early this morning and went out of her way to assist me. She resolved my issue in a heartbeat.
Thank you again
Regards
Sonja van Eck
Thank you again
Regards
Sonja van Eck
Oneplan Insurance's replyOfficial
02 Feb 2024, 16:47Dear Sonja,
Thank you for providing us with feedback on the matter.
We are pleased to hear that you are happy with the services provided by Mereshnie and appreciate the opportunity granted to restore the experience.
We look forward to keeping you impressed for the years to come.
Kind Regards,
Oneplan
Thank you for providing us with feedback on the matter.
We are pleased to hear that you are happy with the services provided by Mereshnie and appreciate the opportunity granted to restore the experience.
We look forward to keeping you impressed for the years to come.
Kind Regards,
Oneplan
Oneplan Insurance's reply02 Feb 2024, 16:47
Official
Dear Sonja,
Thank you for providing us with feedback on the matter.
We are pleased to hear that you are happy with the services provided by Mereshnie and appreciate the opportunity granted to restore the experience.
We look forward to keeping you impressed for the years to come.
Kind Regards,
Oneplan
Thank you for providing us with feedback on the matter.
We are pleased to hear that you are happy with the services provided by Mereshnie and appreciate the opportunity granted to restore the experience.
We look forward to keeping you impressed for the years to come.
Kind Regards,
Oneplan