1 reviews | Active since Aug 2011
nightmare to claim
Firstly we were told to pay an amount because there is a technical error on our account. Note all our payments are up to date. Still haven't received it back. Now I am trying to sort out a claim. Send numerous mails and was more than 20 min with consultant on phone. 2 weeks later, my claims are still not sorted out. Will not recommend them!!
Hi Meliska,
We would like to apologize for the inconvenience caused.
We are definitely looking into the matter and we will get back to you by close of business tomorrow.
Regards,
The Oneplan Team
Hi Meliska,
We would like to apologize for the inconvenience caused.
We are definitely looking into the matter and we will get back to you by close of business tomorrow.
Regards,
The Oneplan Team
Dear Meliska
Thank you for taking our calls.
As discussed, your claim has been refunded and is available on your card. We do apologies for the delay. Please rest assured that your other queries raised are also been looked into and is been treated as priority. Once the relevant information has been received you will be informed.
Thank you for being understanding and part of the OnePet family.
Regards,
The Oneplan Team
Dear Meliska
Thank you for taking our calls.
As discussed, your claim has been refunded and is available on your card. We do apologies for the delay. Please rest assured that your other queries raised are also been looked into and is been treated as priority. Once the relevant information has been received you will be informed.
Thank you for being understanding and part of the OnePet family.
Regards,
The Oneplan Team