nightmare

Dear Susan, 

Thank you for sharing your feedback with us. 

We’re truly sorry to hear that your experience with Oneplan did not meet your expectations, and we understand how frustrating it must have felt, especially when it comes to communication and cancellation delays. This is certainly not the service standard we aim to deliver. 

Kindly note that the matter is currently being investigated and we have noted that a consultant has been in contact with you to discuss the matter and assist further. Once the matter has been looked into thoroughly, we will be in contact to provide feedback. 

We look forward to resolving the matter and restoring your experience. 

Kind regards, 
Oneplan.