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Robin R
1 reviews | Active since Jun 2026
05 Jun 2026, 12:06
New member of Oneplan Pet insurance, unfortunately it was a rocky start, incorrect policy fees were deducted and promo discounts were not added, it took a bit of time with customer care on call and WhatsApp, but then finally got through to a customer care
New member of Oneplan Pet insurance, unfortunately it was a rocky start, incorrect policy fees were deducted and promo discounts were not added, it took a bit of time with customer care on call and WhatsApp, but then finally got through to a customer care agent ( Athi ) that was on the ball and cared enough to help, the situation is now sorted finally and can hopefully have a good experience further on with Oneplan Pet Insurance. Thankyou to Athi for your professionalism.
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Oneplan Insurance's replyOfficial
05 Jun 2026, 12:17Hi Robin,
Thank you for taking the time to share your feedback and for welcoming yourself as a new member of the Oneplan family.
Thank you for taking the time to share your feedback and for welcoming yourself as a new member of the Oneplan family.
We’re truly sorry to hear that your journey with us had a rocky start. We understand how frustrating this must have been, especially when you were expecting a smooth onboarding experience.
We’re very pleased to know that Athi was able to step in, take ownership of the situation, and provide the level of care and professionalism you deserved. It’s great to hear that everything has now been resolved, and your kind words about his dedication and support will certainly be shared with him.
Thank you for your patience and for giving us the opportunity to make things right. We value your trust and look forward to providing you with a much smoother and more positive experience going forward.
Kind regards,
Oneplan.
Kind regards,
Oneplan.
Oneplan Insurance's reply05 Jun 2026, 12:17
Official
Hi Robin,
Thank you for taking the time to share your feedback and for welcoming yourself as a new member of the Oneplan family.
Thank you for taking the time to share your feedback and for welcoming yourself as a new member of the Oneplan family.
We’re truly sorry to hear that your journey with us had a rocky start. We understand how frustrating this must have been, especially when you were expecting a smooth onboarding experience.
We’re very pleased to know that Athi was able to step in, take ownership of the situation, and provide the level of care and professionalism you deserved. It’s great to hear that everything has now been resolved, and your kind words about his dedication and support will certainly be shared with him.
Thank you for your patience and for giving us the opportunity to make things right. We value your trust and look forward to providing you with a much smoother and more positive experience going forward.
Kind regards,
Oneplan.
Kind regards,
Oneplan.