JE
Joanita E
1 reviews | Active since May 2020
24 May 2021, 14:11
Never there when you need them
Worst health insurance I've ever had, did not even call me back after my airtime ran out on a call with one of their consultants while I was explaining that I might have contracted covid from my brother and urgently needed to see a doctor. Will definitely be canceling my policy with them and good riddance!
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Replies (2)
Oneplan Insurance's replyOfficial
24 May 2021, 14:50Good day Joanita,
We profusely apologize for the inconvenience caused by this ordeal and have noted the service breakdown you have mentioned in the above escalation to improve the service.
Thank you for taking our call earlier and allowing us the opportunity to further discuss the matter at hand.
As per our telephonic conversation a Covid-19 Test will be covered under the Pathology Benefit. We have identified that your policy inception date was the 01/05/2021. Kindly note as per our policy schedule there is a 30-day waiting period for Pathology claims, you will be able to utilize the benefit from the 01/06/2021.
Kindly note terms and conditions of the policy must be adhered to and app**** fairly for all clients, please note that this is by no means a ploy to refuse payment of the claim. We do have your best interests at heart, and we will assist with all we can in line with our terms and conditions.
Once again, we apologize for the inconvenience caused and hope to have restored the experience.
Kind Regards,
Oneplan
We profusely apologize for the inconvenience caused by this ordeal and have noted the service breakdown you have mentioned in the above escalation to improve the service.
Thank you for taking our call earlier and allowing us the opportunity to further discuss the matter at hand.
As per our telephonic conversation a Covid-19 Test will be covered under the Pathology Benefit. We have identified that your policy inception date was the 01/05/2021. Kindly note as per our policy schedule there is a 30-day waiting period for Pathology claims, you will be able to utilize the benefit from the 01/06/2021.
Kindly note terms and conditions of the policy must be adhered to and app**** fairly for all clients, please note that this is by no means a ploy to refuse payment of the claim. We do have your best interests at heart, and we will assist with all we can in line with our terms and conditions.
Once again, we apologize for the inconvenience caused and hope to have restored the experience.
Kind Regards,
Oneplan
Oneplan Insurance's reply24 May 2021, 14:50
Official
Good day Joanita,
We profusely apologize for the inconvenience caused by this ordeal and have noted the service breakdown you have mentioned in the above escalation to improve the service.
Thank you for taking our call earlier and allowing us the opportunity to further discuss the matter at hand.
As per our telephonic conversation a Covid-19 Test will be covered under the Pathology Benefit. We have identified that your policy inception date was the 01/05/2021. Kindly note as per our policy schedule there is a 30-day waiting period for Pathology claims, you will be able to utilize the benefit from the 01/06/2021.
Kindly note terms and conditions of the policy must be adhered to and app**** fairly for all clients, please note that this is by no means a ploy to refuse payment of the claim. We do have your best interests at heart, and we will assist with all we can in line with our terms and conditions.
Once again, we apologize for the inconvenience caused and hope to have restored the experience.
Kind Regards,
Oneplan
We profusely apologize for the inconvenience caused by this ordeal and have noted the service breakdown you have mentioned in the above escalation to improve the service.
Thank you for taking our call earlier and allowing us the opportunity to further discuss the matter at hand.
As per our telephonic conversation a Covid-19 Test will be covered under the Pathology Benefit. We have identified that your policy inception date was the 01/05/2021. Kindly note as per our policy schedule there is a 30-day waiting period for Pathology claims, you will be able to utilize the benefit from the 01/06/2021.
Kindly note terms and conditions of the policy must be adhered to and app**** fairly for all clients, please note that this is by no means a ploy to refuse payment of the claim. We do have your best interests at heart, and we will assist with all we can in line with our terms and conditions.
Once again, we apologize for the inconvenience caused and hope to have restored the experience.
Kind Regards,
Oneplan
Oneplan Insurance's replyOfficial
24 May 2021, 14:50Good day Joanita,
Oneplan Insurance's reply24 May 2021, 14:50
Official
Good day Joanita,