Negligent servicef from call centre

I have emailed these people 2s! With no response. I am sick of getting ********** by service providers. I spent a fortune when its all added up and then I still have to pay in, due to the fact that your call center people can't specify what they should know!!! I refuse to pay that amount of money, because I feel that I should have been warned before you uploaded the claim! Here are the 2 x Emails I sent with absolutely no response, except cancellation letter.<br> <br> [Email Removed] Jul 9<br> Hi <br> <br> I am very unhappy that only half my Optometry Cover Claim was paid!<br> I called into your call center and apparently there are specs to which you pay out for this!<br> <br> Why was this message not conveyed to me before paying OVER R 1000.00.<br> I would think that the agent should warn you before loading a claim, cause never ever would I have gotten the glasses if I knew I had to pay in so much!!!<br> I have already paid out R 1000 out of my own pocket, it is ridiculous! What is the point of having a medical aid if a simple pair of glasses cost me R 1500.00 in total!<br> <br> If I was informed by your agent, THIS COULD HAVE BEEN AVOIDED.<br>