1 reviews | Active since Mar 2014
Need to pay cash at the vet...?
<p>It is a pity that I need to rate you 1 star as you deserve a rating far below minus... </p> <p> </p> <p dir="ltr" style="color: #000000; font-family: sans-serif; font-size: 13.696px; font-variant-ligatures: normal; orphans: 2; widows: 2;">I am beyond appaled by your service!</p> <p dir="ltr" style="color: #000000; font-family: sans-serif; font-size: 13.696px; font-variant-ligatures: normal; orphans: 2; widows: 2;">I have now been with you for over 3 months. Calculate how much I have paid over so far... I have 3 pets @ over R200 each...</p> <p dir="ltr" style="color: #000000; font-family: sans-serif; font-size: 13.696px; font-variant-ligatures: normal; orphans: 2; widows: 2;">The first time I want to make use of your non existing service I still need to pay cash? Why the hell do I then pay money over to you just so that I must pay cash for my pets vaccinations?</p> <p dir="ltr" style="color: #000000; font-family: sans-serif; font-size: 13.696px; font-variant-ligatures: normal; orphans: 2; widows: 2;">I still have not received my card? Now Im told that I need to pay cash and forward documents to you? What bull is this? I PAY you so that I do not need to pay at vets? So I really dont understand what is the use of your service if this is what I need to do? Please advise what service do you actually do? Take peoples money and then they still need to pay the vets? #Curious...</p> <p dir="ltr" style="color: #000000; font-family: sans-serif; font-size: 13.696px; font-variant-ligatures: normal; orphans: 2; widows: 2;">Another thing I have a problem with is that on my profile 3 dogs are loaded but I have 2 dogs and one cat so obviously you had a useless person that loaded my profile!</p> <p dir="ltr" style="color: #000000; font-family: sans-serif; font-size: 13.696px; font-variant-ligatures: normal; orphans: 2; widows: 2;">I need to take my one dog and CAT for their injections <strong><u><span style="background-color: #ef9a9a; background-position: initial; background-repeat: initial;">today</span></u></strong>.</p> <p dir="ltr" style="color: #000000; font-family: sans-serif; font-size: 13.696px; font-variant-ligatures: normal; orphans: 2; widows: 2;">You called me so many times and then I decided to go onto one plan but I regret that day. All those calls made wasted so much of my life that I will never get back.</p> <p dir="ltr" style="color: #000000; font-family: sans-serif; font-size: 13.696px; font-variant-ligatures: normal; orphans: 2; widows: 2;">I told Trish now aswell if I dont receive my card today I expect that all monies transferred to you is paid back and if not I will take this matter further so I suggest you make a plan very quickly to get me my card <strong><u><span style="background-color: #ef9a9a; background-position: initial; background-repeat: initial;">TODAY</span></u></strong>!</p>
Hi Jack,
Thanks for taking the time to bring your complaint to our attention and for allowing us an opportunity to resolve this matter.
As per our telephonic discussion with Rohan your card was not sent out on time as the initial debit amount for the card was rejected. We have however seen that this has since been corrected and have dispatched your card which will be delivered today. Due to the delay in delivering your card and for the inconvenience caused we have also credited the card fee.
We trust that Jack, Zero and Mia are doing well and are glad to have them as part of the family.
Kind Regards
OnePlan
Hi Jack,
Thanks for taking the time to bring your complaint to our attention and for allowing us an opportunity to resolve this matter.
As per our telephonic discussion with Rohan your card was not sent out on time as the initial debit amount for the card was rejected. We have however seen that this has since been corrected and have dispatched your card which will be delivered today. Due to the delay in delivering your card and for the inconvenience caused we have also credited the card fee.
We trust that Jack, Zero and Mia are doing well and are glad to have them as part of the family.
Kind Regards
OnePlan
