NL
Nontobeko L
1 reviews | Active since Sept 2020
22 Nov 2024, 17:58
My uploads got rejected
I’m a new one plan client.. I’m still trying to understand how does the health insurance work. I bought something over the counter submitted the till invoice just received the email they want the detailed invoice where am I suppose to get it. The sad part no one is responding on the what up chat please since I am failing how does it work.
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Oneplan Insurance's replyOfficial
22 Nov 2024, 19:04Hi Nontobeko,
Thank you for taking the time to bring this to our attention.
We sincerely apologize for any inconvenience which has been caused and for the circumstances under which your Hellopeter posting has reached us as we do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
A detailed invoice is required when claiming for day-to-day benefits. Once the funds have been utilized for Scripted Medication OR Over-the-counter medication, we will require the following: -Invoice to obtain the medication purchased, -Pharmacy practice number-Total amount charged-Patient's name -Service date
We have acknowledged your complaint and we have escalated the matter to the relevant department. One of our consultants will be in contact with you to further discuss the matter at hand.
Once again, we apologize for any inconvenience caused and we hope to restore the experience.
Kind Regards,
Oneplan
Thank you for taking the time to bring this to our attention.
We sincerely apologize for any inconvenience which has been caused and for the circumstances under which your Hellopeter posting has reached us as we do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
A detailed invoice is required when claiming for day-to-day benefits. Once the funds have been utilized for Scripted Medication OR Over-the-counter medication, we will require the following: -Invoice to obtain the medication purchased, -Pharmacy practice number-Total amount charged-Patient's name -Service date
We have acknowledged your complaint and we have escalated the matter to the relevant department. One of our consultants will be in contact with you to further discuss the matter at hand.
Once again, we apologize for any inconvenience caused and we hope to restore the experience.
Kind Regards,
Oneplan
Oneplan Insurance's reply22 Nov 2024, 19:04
Official
Hi Nontobeko,
Thank you for taking the time to bring this to our attention.
We sincerely apologize for any inconvenience which has been caused and for the circumstances under which your Hellopeter posting has reached us as we do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
A detailed invoice is required when claiming for day-to-day benefits. Once the funds have been utilized for Scripted Medication OR Over-the-counter medication, we will require the following: -Invoice to obtain the medication purchased, -Pharmacy practice number-Total amount charged-Patient's name -Service date
We have acknowledged your complaint and we have escalated the matter to the relevant department. One of our consultants will be in contact with you to further discuss the matter at hand.
Once again, we apologize for any inconvenience caused and we hope to restore the experience.
Kind Regards,
Oneplan
Thank you for taking the time to bring this to our attention.
We sincerely apologize for any inconvenience which has been caused and for the circumstances under which your Hellopeter posting has reached us as we do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
A detailed invoice is required when claiming for day-to-day benefits. Once the funds have been utilized for Scripted Medication OR Over-the-counter medication, we will require the following: -Invoice to obtain the medication purchased, -Pharmacy practice number-Total amount charged-Patient's name -Service date
We have acknowledged your complaint and we have escalated the matter to the relevant department. One of our consultants will be in contact with you to further discuss the matter at hand.
Once again, we apologize for any inconvenience caused and we hope to restore the experience.
Kind Regards,
Oneplan