RC
Rory C
1 reviews | Active since Aug 2019
17 Apr 2025, 11:00
My refund was not processed because of a system glitch and I was not made aware of that
My refund was not processed because of a system glitch and I was not made aware of that. Nompumelelo did help me to get the issue sorted though.
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Replies (1)
Oneplan Insurance's replyOfficial
17 Apr 2025, 11:54Hi Rory,
Thank you for sharing your experience with us. We’re sorry to hear about the initial system glitch that delayed your refund, but we’re pleased that Nompumelelo was able to step in and resolve the issue for you. We appreciate your patience and are grateful for the opportunity to assist you.
Thank you for choosing Oneplan!
Kind regards,
Oneplan.
Thank you for sharing your experience with us. We’re sorry to hear about the initial system glitch that delayed your refund, but we’re pleased that Nompumelelo was able to step in and resolve the issue for you. We appreciate your patience and are grateful for the opportunity to assist you.
Thank you for choosing Oneplan!
Kind regards,
Oneplan.
Oneplan Insurance's reply17 Apr 2025, 11:54
Official
Hi Rory,
Thank you for sharing your experience with us. We’re sorry to hear about the initial system glitch that delayed your refund, but we’re pleased that Nompumelelo was able to step in and resolve the issue for you. We appreciate your patience and are grateful for the opportunity to assist you.
Thank you for choosing Oneplan!
Kind regards,
Oneplan.
Thank you for sharing your experience with us. We’re sorry to hear about the initial system glitch that delayed your refund, but we’re pleased that Nompumelelo was able to step in and resolve the issue for you. We appreciate your patience and are grateful for the opportunity to assist you.
Thank you for choosing Oneplan!
Kind regards,
Oneplan.