My most precious cat nearly died

My most precious cat nearly died. We were delayed for days with pre-authorisation and then after an hour's drive to get him to the specialist because he was dehydrated and had barely eaten in weeks. The cost estimate was sent to OnePlan for Pre-auth and since that cost estimate was R10 000 on suspected FIP, they jumped ship so fast on a technicality. Oneplan ended all communication and were left at Onderstepoort on a technicality. On the Friday of the long weekend in December. A technicality which was later corrected. Left with no support or transparency on a very difficult day. I will never forget that fear, nor disgust. The R1400 vet card is just a shiny toy to dangle in front of you but hospital authorisation is a huge hurdle. Never again. And I will warn people always against Oneplan Pet insurance.