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jay N
1 reviews | Active since Feb 2016
28 Nov 2025, 16:34
My interactions with Lebogang Ntamote was extremely satisfying
My interactions with Lebogang Ntamote was extremely satisfying. She went above board to explain the benefits and assisted me with. Y questions, concerns and issue. We'll done to Lebogang. Keep up the good work. 🥳 Tip: Please fix your app, the app doesn't work at all. I see a lot of customers are complaining about the inactive app, if you can sort that please. Thank you One Plan Pet Insurance. 🙌🏻😺🐈🐾🐾
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Oneplan Insurance's replyOfficial
29 Nov 2025, 13:22Hi Jay,
Thank you for sharing your experience. We’re delighted to hear that Lebogang went above and beyond in explaining your benefits and assisting with your questions and concerns. Your kind words will be shared with her.
We also appreciate your feedback regarding the app. We understand how important smooth functionality is, and your concerns have been noted. Thank you for bringing it to our attention.
Kind regards,
Oneplan.
Oneplan Insurance's reply29 Nov 2025, 13:22
Official
Hi Jay,
Thank you for sharing your experience. We’re delighted to hear that Lebogang went above and beyond in explaining your benefits and assisting with your questions and concerns. Your kind words will be shared with her.
We also appreciate your feedback regarding the app. We understand how important smooth functionality is, and your concerns have been noted. Thank you for bringing it to our attention.
Kind regards,
Oneplan.