M
Molefi
1 reviews | Active since Feb 2026
26 Feb 2026, 16:29
My installment has increased
My installment has increased. I don't see communication to that effect
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Oneplan Insurance's replyOfficial
26 Feb 2026, 18:34Dear Molefi,
Thank you for bringing this matter to our attention.
We acknowledge receipt of your complaint and would like to clarify that an email was sent on 2025/12/19 to the address registered on the policy with information regarding the premium adjustment. Section 8 of the policy schedule, under the heading of What is your monthly premium?, it states the following; While we try to keep increases to a minimum, we reserve the right to increase your premium on a group or individual basis. You will receive a thirty-one (31) day written notification to your nominated e-mail address of the increase in premium.
The email was sent in line with our terms and conditions and with the adjustment set to take effect 1 February 2026.
Certain terms and conditions are always applicable, and these are included in all policy documents before and during your experience with us. We will assist with all we can in line with our terms and conditions. Oneplan subscribes to its TCF principles and will take all reasonable steps to ensure fair and equal treatment of all our clients.
We trust this clarifies the matter.
Kind regards,
Oneplan.
Thank you for bringing this matter to our attention.
We acknowledge receipt of your complaint and would like to clarify that an email was sent on 2025/12/19 to the address registered on the policy with information regarding the premium adjustment. Section 8 of the policy schedule, under the heading of What is your monthly premium?, it states the following; While we try to keep increases to a minimum, we reserve the right to increase your premium on a group or individual basis. You will receive a thirty-one (31) day written notification to your nominated e-mail address of the increase in premium.
The email was sent in line with our terms and conditions and with the adjustment set to take effect 1 February 2026.
Certain terms and conditions are always applicable, and these are included in all policy documents before and during your experience with us. We will assist with all we can in line with our terms and conditions. Oneplan subscribes to its TCF principles and will take all reasonable steps to ensure fair and equal treatment of all our clients.
We trust this clarifies the matter.
Kind regards,
Oneplan.
Oneplan Insurance's reply26 Feb 2026, 18:34
Official
Dear Molefi,
Thank you for bringing this matter to our attention.
We acknowledge receipt of your complaint and would like to clarify that an email was sent on 2025/12/19 to the address registered on the policy with information regarding the premium adjustment. Section 8 of the policy schedule, under the heading of What is your monthly premium?, it states the following; While we try to keep increases to a minimum, we reserve the right to increase your premium on a group or individual basis. You will receive a thirty-one (31) day written notification to your nominated e-mail address of the increase in premium.
The email was sent in line with our terms and conditions and with the adjustment set to take effect 1 February 2026.
Certain terms and conditions are always applicable, and these are included in all policy documents before and during your experience with us. We will assist with all we can in line with our terms and conditions. Oneplan subscribes to its TCF principles and will take all reasonable steps to ensure fair and equal treatment of all our clients.
We trust this clarifies the matter.
Kind regards,
Oneplan.
Thank you for bringing this matter to our attention.
We acknowledge receipt of your complaint and would like to clarify that an email was sent on 2025/12/19 to the address registered on the policy with information regarding the premium adjustment. Section 8 of the policy schedule, under the heading of What is your monthly premium?, it states the following; While we try to keep increases to a minimum, we reserve the right to increase your premium on a group or individual basis. You will receive a thirty-one (31) day written notification to your nominated e-mail address of the increase in premium.
The email was sent in line with our terms and conditions and with the adjustment set to take effect 1 February 2026.
Certain terms and conditions are always applicable, and these are included in all policy documents before and during your experience with us. We will assist with all we can in line with our terms and conditions. Oneplan subscribes to its TCF principles and will take all reasonable steps to ensure fair and equal treatment of all our clients.
We trust this clarifies the matter.
Kind regards,
Oneplan.