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Bronwen B
1 reviews | Active since Oct 2025
16 Mar 2026, 15:41
My GSD Puppy needed Xrays and I was already stressed-so I had to load my card for the benefit on my plan
My GSD Puppy needed Xrays and I was already stressed-so I had to load my card for the benefit on my plan. The One Plan team were excellent and within an hour I had confirmation that the card funds were loaded. I needed to submit the invoice details and all was so easy and straight forward-Oh and my puppy-she is going to be OK..Rutendo Adelaide from the insurance team was a great help..
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Oneplan Insurance's replyOfficial
16 Mar 2026, 15:46Hi Bronwen,
Thank you so much for sharing your experience with us. We know how stressful it can be when your puppy needs X‑rays, and we’re truly glad that our team could support you during such a worrying moment.
Thank you so much for sharing your experience with us. We know how stressful it can be when your puppy needs X‑rays, and we’re truly glad that our team could support you during such a worrying moment.
It’s wonderful to hear that the process of loading your Oneplan Card was quick and seamless, and that you received confirmation within an hour. Making sure your benefits are accessible when you need them most is exactly what we strive for. We’re also delighted that submitting your invoice details felt easy and straightforward, that’s the service experience we want for all our clients.
A special thank‑you for recognising Rutendo. Her dedication to helping our clients with care and efficiency is something we’re very proud of, and your kind words will mean so much to her.
Most importantly, we’re relieved and happy to hear that your puppy is going to be okay.
Thank you for choosing Oneplan!
Kind regards,
Oneplan.
Thank you for choosing Oneplan!
Kind regards,
Oneplan.
Oneplan Insurance's reply16 Mar 2026, 15:46
Official
Hi Bronwen,
Thank you so much for sharing your experience with us. We know how stressful it can be when your puppy needs X‑rays, and we’re truly glad that our team could support you during such a worrying moment.
Thank you so much for sharing your experience with us. We know how stressful it can be when your puppy needs X‑rays, and we’re truly glad that our team could support you during such a worrying moment.
It’s wonderful to hear that the process of loading your Oneplan Card was quick and seamless, and that you received confirmation within an hour. Making sure your benefits are accessible when you need them most is exactly what we strive for. We’re also delighted that submitting your invoice details felt easy and straightforward, that’s the service experience we want for all our clients.
A special thank‑you for recognising Rutendo. Her dedication to helping our clients with care and efficiency is something we’re very proud of, and your kind words will mean so much to her.
Most importantly, we’re relieved and happy to hear that your puppy is going to be okay.
Thank you for choosing Oneplan!
Kind regards,
Oneplan.
Thank you for choosing Oneplan!
Kind regards,
Oneplan.