My experience with oneplan insurance is very good coz I saw a message saying I withdraw fans on my card which I did not then I whatsapp One plan n ask what is happening

Hi Tumelo,

Thank you for sharing your service experience with us and for complimenting Shannen on her excellent customer service. Our clients are our number one priority, and we aim to provide them with the best service possible. 
  
Please note for day-to-day claims, funds are loaded within 60 seconds onto the Onecard, and the system will pull the funds back if the funds are not utilized within 24 - 48 hours. Clients are still able to load new funds should the funds be reversed due to it not being utilized. This is just a security measure put in place since clients have access to load claim funds on the Onecard at any time.
 
Should you need further assistance, please feel free to engage with us on our Whatsapp platform at *** as our agents are always on standby ready to assist. or alternatively, you may send a call-me-back request via the Oneplan App and one of our friendly consultants will be in contact with you. 

 

Thank you for choosing Oneplan as your preferred insurance. 

        

Kind Regards, 

Oneplan