SMMs
Silondiwe Mercy Mchunu slomnchunu
1 reviews | Active since Aug 2023
06 Sept 2023, 18:51
My experience was ve...
My experience was very bad because I went to a doctor on the 01 September 2023 and I had to pay for the doctor myself and when I claim with Oneplan they declined my claim and their reason was that it's a duplicate claim and am afraid I have to cancel my plan and look for the plan somewhere else
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Oneplan Insurance's replyOfficial
06 Sept 2023, 19:32Dear Silondiwe,
Thank you for taking the time to bring this to our attention.
From the outset, we sincerely apologize that your experience with Oneplan has not been a pleasant one and apologize for any inconvenience caused. Please rest assured that this matter will be investigated, as we do value you as our client.
Kindly note that a detailed invoice including the services rendered and the doctor's stamp is required when claiming for day-to-day benefits. Once we receive the required information, the claim is then finalized and any refunds that are due will be processed according.
We have acknowledged your complaint and we have escalated the matter to the relevant department, one of our consultants will be in contact with you.
Once again, we apologize for any inconvenience caused and we hope to resolve the matter as soon as possible.
Thank you for taking the time to bring this to our attention.
From the outset, we sincerely apologize that your experience with Oneplan has not been a pleasant one and apologize for any inconvenience caused. Please rest assured that this matter will be investigated, as we do value you as our client.
Kindly note that a detailed invoice including the services rendered and the doctor's stamp is required when claiming for day-to-day benefits. Once we receive the required information, the claim is then finalized and any refunds that are due will be processed according.
We have acknowledged your complaint and we have escalated the matter to the relevant department, one of our consultants will be in contact with you.
Once again, we apologize for any inconvenience caused and we hope to resolve the matter as soon as possible.
Kind Regards,
Oneplan
Oneplan Insurance's reply06 Sept 2023, 19:32
Official
Dear Silondiwe,
Thank you for taking the time to bring this to our attention.
From the outset, we sincerely apologize that your experience with Oneplan has not been a pleasant one and apologize for any inconvenience caused. Please rest assured that this matter will be investigated, as we do value you as our client.
Kindly note that a detailed invoice including the services rendered and the doctor's stamp is required when claiming for day-to-day benefits. Once we receive the required information, the claim is then finalized and any refunds that are due will be processed according.
We have acknowledged your complaint and we have escalated the matter to the relevant department, one of our consultants will be in contact with you.
Once again, we apologize for any inconvenience caused and we hope to resolve the matter as soon as possible.
Thank you for taking the time to bring this to our attention.
From the outset, we sincerely apologize that your experience with Oneplan has not been a pleasant one and apologize for any inconvenience caused. Please rest assured that this matter will be investigated, as we do value you as our client.
Kindly note that a detailed invoice including the services rendered and the doctor's stamp is required when claiming for day-to-day benefits. Once we receive the required information, the claim is then finalized and any refunds that are due will be processed according.
We have acknowledged your complaint and we have escalated the matter to the relevant department, one of our consultants will be in contact with you.
Once again, we apologize for any inconvenience caused and we hope to resolve the matter as soon as possible.
Kind Regards,
Oneplan