My dog needed an emergency operation

Dear Jenny,

Thank you for taking our call earlier and allowing us the opportunity to discuss the matter at hand further.

We sincerely apologize for the delay in response, we are currently experiencing high volumes and have noted your concerns mentioned in the above escalation to improve our service.

Once we receive the necessary information from the Vet, we will assess the claim accordingly. We genuinely care about the well-being of your pet and we hope for a speedy recovery.

Kindly note should clients experience any delays on our Whatsapp platform, we have various options that clients can utilize in order to get assistance, an email can be sent to ***, or a message can be sent via App Chat as our agents are always on standby ready to assist, alternatively you may also send a call me back request via the Oneplan App and one of our consultants will be in contact with you. 
Once again, we apologize for any inconvenience caused and we hope to restore the experience. 
                 
Kind Regards,
Oneplan