PJPj
Pieter Johannes Pretorius johann.pr
1 reviews | Active since Nov 2024
24 Nov 2024, 10:51
My claims get rejected every time
My claims get rejected every time. I have to struggle with every claim?
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Replies (1)
Oneplan Insurance's replyOfficial
24 Nov 2024, 12:57Dear Pieter,
Thank you for bringing this matter to our attention.
We value customer feedback and strive to improve our service to meet our clients' expectations, and we sincerely apologize for any inconvenience caused.
Kindly note that a detailed computerized invoice reflecting the services rendered, including the proof of payment is required when claiming for any day-to-day benefits. The reason for this is for auditing purposes on our side and to prevent ***** as funds are loaded within 60 seconds onto your Onecard.
We have acknowledged your query, and we have escalated the matter to the relevant department. One of our consultants will be in contact with you to further discuss the matter at hand.
Once again, we apologize for any inconvenience caused and we hope to restore the experience. Kind Regards, Oneplan
Thank you for bringing this matter to our attention.
We value customer feedback and strive to improve our service to meet our clients' expectations, and we sincerely apologize for any inconvenience caused.
Kindly note that a detailed computerized invoice reflecting the services rendered, including the proof of payment is required when claiming for any day-to-day benefits. The reason for this is for auditing purposes on our side and to prevent ***** as funds are loaded within 60 seconds onto your Onecard.
We have acknowledged your query, and we have escalated the matter to the relevant department. One of our consultants will be in contact with you to further discuss the matter at hand.
Once again, we apologize for any inconvenience caused and we hope to restore the experience. Kind Regards, Oneplan
Oneplan Insurance's reply24 Nov 2024, 12:57
Official
Dear Pieter,
Thank you for bringing this matter to our attention.
We value customer feedback and strive to improve our service to meet our clients' expectations, and we sincerely apologize for any inconvenience caused.
Kindly note that a detailed computerized invoice reflecting the services rendered, including the proof of payment is required when claiming for any day-to-day benefits. The reason for this is for auditing purposes on our side and to prevent ***** as funds are loaded within 60 seconds onto your Onecard.
We have acknowledged your query, and we have escalated the matter to the relevant department. One of our consultants will be in contact with you to further discuss the matter at hand.
Once again, we apologize for any inconvenience caused and we hope to restore the experience. Kind Regards, Oneplan
Thank you for bringing this matter to our attention.
We value customer feedback and strive to improve our service to meet our clients' expectations, and we sincerely apologize for any inconvenience caused.
Kindly note that a detailed computerized invoice reflecting the services rendered, including the proof of payment is required when claiming for any day-to-day benefits. The reason for this is for auditing purposes on our side and to prevent ***** as funds are loaded within 60 seconds onto your Onecard.
We have acknowledged your query, and we have escalated the matter to the relevant department. One of our consultants will be in contact with you to further discuss the matter at hand.
Once again, we apologize for any inconvenience caused and we hope to restore the experience. Kind Regards, Oneplan