JB
Joy B
1 reviews | Active since Jan 2014
07 Jul 2022, 11:32
My claim was paid ou...
My claim was paid out into my oneplan card but I had already settled the bill myself... and as I didn't know I needed to withdraw the funds within a set time frame it was taken off my card again. Kelly Van Der Haar was the oneplan agent who assisted me via the whatsapp platform and quickly helped me to sort out the payment which is now going to be paid into my own account. Quick, painless and efficient service
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Oneplan Insurance's replyOfficial
07 Jul 2022, 12:37Good day Joy,
Thank you for sharing your service experience with us and for complimenting Kelly on her excellent customer service, we appreciate the opportunity granted to restore the experience. Our clients and our fur-babies are our number one priority, and we aim to provide them with the best service possible.
Please note for day-to-day claims, funds are loaded within 60 seconds onto the Onecard, the system will pull the funds back if the funds are not utilized within 24 - 48 hours. Clients are still able to load new funds should the funds be reversed due to it not being utilized. This is just a security measure put in place since clients have access to load claim funds on the Onecard at any time. Kindly note that claim refunds can be processed into your Onecard or bank account.
If you need any further assistance, our social media team is available to assist you, Monday-Friday between 8:00-17:00 and Saturday 8:00-12:00. Please don't hesitate to pop us a message on those platforms for further assistance.
Thank you for choosing Oneplan as your preferred insurance for your fur-babies needs.
Kind Regards,
Oneplan
Thank you for sharing your service experience with us and for complimenting Kelly on her excellent customer service, we appreciate the opportunity granted to restore the experience. Our clients and our fur-babies are our number one priority, and we aim to provide them with the best service possible.
Please note for day-to-day claims, funds are loaded within 60 seconds onto the Onecard, the system will pull the funds back if the funds are not utilized within 24 - 48 hours. Clients are still able to load new funds should the funds be reversed due to it not being utilized. This is just a security measure put in place since clients have access to load claim funds on the Onecard at any time. Kindly note that claim refunds can be processed into your Onecard or bank account.
If you need any further assistance, our social media team is available to assist you, Monday-Friday between 8:00-17:00 and Saturday 8:00-12:00. Please don't hesitate to pop us a message on those platforms for further assistance.
Thank you for choosing Oneplan as your preferred insurance for your fur-babies needs.
Kind Regards,
Oneplan
Oneplan Insurance's reply07 Jul 2022, 12:37
Official
Good day Joy,
Thank you for sharing your service experience with us and for complimenting Kelly on her excellent customer service, we appreciate the opportunity granted to restore the experience. Our clients and our fur-babies are our number one priority, and we aim to provide them with the best service possible.
Please note for day-to-day claims, funds are loaded within 60 seconds onto the Onecard, the system will pull the funds back if the funds are not utilized within 24 - 48 hours. Clients are still able to load new funds should the funds be reversed due to it not being utilized. This is just a security measure put in place since clients have access to load claim funds on the Onecard at any time. Kindly note that claim refunds can be processed into your Onecard or bank account.
If you need any further assistance, our social media team is available to assist you, Monday-Friday between 8:00-17:00 and Saturday 8:00-12:00. Please don't hesitate to pop us a message on those platforms for further assistance.
Thank you for choosing Oneplan as your preferred insurance for your fur-babies needs.
Kind Regards,
Oneplan
Thank you for sharing your service experience with us and for complimenting Kelly on her excellent customer service, we appreciate the opportunity granted to restore the experience. Our clients and our fur-babies are our number one priority, and we aim to provide them with the best service possible.
Please note for day-to-day claims, funds are loaded within 60 seconds onto the Onecard, the system will pull the funds back if the funds are not utilized within 24 - 48 hours. Clients are still able to load new funds should the funds be reversed due to it not being utilized. This is just a security measure put in place since clients have access to load claim funds on the Onecard at any time. Kindly note that claim refunds can be processed into your Onecard or bank account.
If you need any further assistance, our social media team is available to assist you, Monday-Friday between 8:00-17:00 and Saturday 8:00-12:00. Please don't hesitate to pop us a message on those platforms for further assistance.
Thank you for choosing Oneplan as your preferred insurance for your fur-babies needs.
Kind Regards,
Oneplan