My card expired in may. A replacement card should have been sent but was NOT sent. I requested a new crad 14 nov when my dog needed to go to the vet. over 30 emails with 5 different agents, all the lies and false promises still no card arrived

frustrating !! :-( ...having to email for over a month, being **** to every day that the card is on delivery, 3 weeks after it was apparently sent I get asked my address ? and 5 weeks later still no card afterdealing with 5 different agents. after complaining that Im tired ogf bering told ruibbish stories and I wnat to speak to a manager, I was told the manager would call ...3 days later still no call. if you love your furbaby and want to help your pet, PLEASE don't sign up with onepet !! Clearly they care about our pets so much that they don't provide us with the card we need to take our pet to the vet.