SR
Suné Roos
1 reviews | Active since Mar 2018
31 Oct 2023, 20:58
Multiple times now i...
Multiple times now i had to beg them day after day to finalise/approve my claim after submitting my proof of payment/invoice! It's been over a week now and the claim still says pending!!! And if i dont follow up with them, they sure dont reach out to me.
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Replies (2)
Oneplan Insurance's replyOfficial
01 Nov 2023, 09:03Dear Sune,
Thank you for taking the time to bring this to our attention.
From the outset, we sincerely apologize that your experience with Oneplan has not been a pleasant one and apologize for the inconvenience that has been caused and for any delays you may have experienced. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
We have acknowledged your complaint and we have escalated the matter to the relevant department. One of our consultants will be in contact with you to further discuss the matter at hand.
Once again, we apologize for the inconvenience caused and we hope to restore the experience.
Kind Regards,Oneplan
Thank you for taking the time to bring this to our attention.
From the outset, we sincerely apologize that your experience with Oneplan has not been a pleasant one and apologize for the inconvenience that has been caused and for any delays you may have experienced. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
We have acknowledged your complaint and we have escalated the matter to the relevant department. One of our consultants will be in contact with you to further discuss the matter at hand.
Once again, we apologize for the inconvenience caused and we hope to restore the experience.
Kind Regards,Oneplan
Oneplan Insurance's reply01 Nov 2023, 09:03
Official
Dear Sune,
Thank you for taking the time to bring this to our attention.
From the outset, we sincerely apologize that your experience with Oneplan has not been a pleasant one and apologize for the inconvenience that has been caused and for any delays you may have experienced. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
We have acknowledged your complaint and we have escalated the matter to the relevant department. One of our consultants will be in contact with you to further discuss the matter at hand.
Once again, we apologize for the inconvenience caused and we hope to restore the experience.
Kind Regards,Oneplan
Thank you for taking the time to bring this to our attention.
From the outset, we sincerely apologize that your experience with Oneplan has not been a pleasant one and apologize for the inconvenience that has been caused and for any delays you may have experienced. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
We have acknowledged your complaint and we have escalated the matter to the relevant department. One of our consultants will be in contact with you to further discuss the matter at hand.
Once again, we apologize for the inconvenience caused and we hope to restore the experience.
Kind Regards,Oneplan
Oneplan Insurance's replyOfficial
01 Nov 2023, 15:19Dear Sune,
We have attempted to contact you on the listed number; however, it was to no avail.
Please provide us with a suitable time or an alternate contact number to contact you to further discuss the matter at hand.
Looking forward to hearing from you soon.
Kind Regards,
Oneplan
We have attempted to contact you on the listed number; however, it was to no avail.
Please provide us with a suitable time or an alternate contact number to contact you to further discuss the matter at hand.
Looking forward to hearing from you soon.
Kind Regards,
Oneplan
Oneplan Insurance's reply01 Nov 2023, 15:19
Official
Dear Sune,
We have attempted to contact you on the listed number; however, it was to no avail.
Please provide us with a suitable time or an alternate contact number to contact you to further discuss the matter at hand.
Looking forward to hearing from you soon.
Kind Regards,
Oneplan
We have attempted to contact you on the listed number; however, it was to no avail.
Please provide us with a suitable time or an alternate contact number to contact you to further discuss the matter at hand.
Looking forward to hearing from you soon.
Kind Regards,
Oneplan