CF
Corlia F
1 reviews | Active since Jul 2025
03 Jul 2025, 15:01
Mrs
I am not happy. They laid 3 time for me. And then I canselled my policy with them. And now they sent me mails that said my new policy documents is ready. And then they take money of my account. And i dit not asked for new policy. They are skellims.
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Oneplan Insurance's replyOfficial
03 Jul 2025, 15:24Dear Corlia,
Thank you for taking the time to bring this to our attention.
We are sorry to hear of the circumstances under which your Hellopeter posting has reached us and we do apologize for any inconvenience caused. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
We have reviewed your complaint and truly appreciate you taking our call to discuss the matter. As per our conversation over the phone, we can confirm that the policy was cancelled as per your initial request, however, due to a system error on our end, it was re-activated, hence you received emails stating that the policy was active and a debit would be processed, and for this, we sincerely apologize. We have followed up to have the policy cancelled as per your initial request and this has been processed.
Once again, we truly apologize for the experience you've had and are saddened to have you leave our Oneplan family.
Kind regards,
Oneplan.
Thank you for taking the time to bring this to our attention.
We are sorry to hear of the circumstances under which your Hellopeter posting has reached us and we do apologize for any inconvenience caused. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
We have reviewed your complaint and truly appreciate you taking our call to discuss the matter. As per our conversation over the phone, we can confirm that the policy was cancelled as per your initial request, however, due to a system error on our end, it was re-activated, hence you received emails stating that the policy was active and a debit would be processed, and for this, we sincerely apologize. We have followed up to have the policy cancelled as per your initial request and this has been processed.
Once again, we truly apologize for the experience you've had and are saddened to have you leave our Oneplan family.
Kind regards,
Oneplan.
Oneplan Insurance's reply03 Jul 2025, 15:24
Official
Dear Corlia,
Thank you for taking the time to bring this to our attention.
We are sorry to hear of the circumstances under which your Hellopeter posting has reached us and we do apologize for any inconvenience caused. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
We have reviewed your complaint and truly appreciate you taking our call to discuss the matter. As per our conversation over the phone, we can confirm that the policy was cancelled as per your initial request, however, due to a system error on our end, it was re-activated, hence you received emails stating that the policy was active and a debit would be processed, and for this, we sincerely apologize. We have followed up to have the policy cancelled as per your initial request and this has been processed.
Once again, we truly apologize for the experience you've had and are saddened to have you leave our Oneplan family.
Kind regards,
Oneplan.
Thank you for taking the time to bring this to our attention.
We are sorry to hear of the circumstances under which your Hellopeter posting has reached us and we do apologize for any inconvenience caused. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
We have reviewed your complaint and truly appreciate you taking our call to discuss the matter. As per our conversation over the phone, we can confirm that the policy was cancelled as per your initial request, however, due to a system error on our end, it was re-activated, hence you received emails stating that the policy was active and a debit would be processed, and for this, we sincerely apologize. We have followed up to have the policy cancelled as per your initial request and this has been processed.
Once again, we truly apologize for the experience you've had and are saddened to have you leave our Oneplan family.
Kind regards,
Oneplan.