Mr N Ndlovu

Thursday 27 Feb, I spoke to a mr Ndlovu. He helped me with my miniature dachshund medical aid cover. According to him, everything should be fine and my dog would be covered as from the 1 st of March. When I, after throwing my toys out of the cot, received my policy, my puppy was a cross breed, no microchip number and the incorrect policy. Take note, no debit order had gone off as yet. Wednesday, I phoned again. A lady, whose name I didn't even ask, promised to help me and will see that the debit order goes off before friday (today). This morning I received the 3rd policy and still incorrect. I phoned again and was promised again that everything will be sorted out in 48 hours. According to them, assessment and verification will take, from beginning to end, only 48 hours..... guaranteed. From 27 February to 6 March is NOT 48 hours and never will be. They are one of the companies with the worst client service and the most *********** staff that I have ever encountered in my whole life!!! And still, should anything happened, my puppy is not covered, because they are to *********** to properly do what they get paid for. I am so disgusted with them that I should they not come back to me within 2 hours, I am going to go to another medical aid, because I do not have the time nor the energy to try and reason with useless staff where one knows less than the other and my monthly benefits pays their salaries. It is a shame to say the least. No matter what, I will never recommend them until they can prove to me that I am wrong. Kind regards, Mrs S Lambrechts, cell ***