KF
Kayla F
1 reviews | Active since Jun 2019
02 Mar 2022, 22:03
Moving of policy start date, overcharging and no remorse for their errors, no management involved
Not even a one star rating. My husband has been struggling with oneplan since the death of our little Yorkie to change the plan to just our one dog. They deducted too much money,then had to cancel and reinstate, then deduct extra money, then asks is to pay money back, and keep moving the policy start date to a month later. It's really sad and shocking to have such an unreliable insurance company for our fur baby. But they cannot admit to mistakes. It's just oh I'm sorry we deducted just error. Promised so many call backs from a manager, nothing.
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Replies (3)
Oneplan Insurance's replyOfficial
03 Mar 2022, 08:17Good day Kayla,
We truly sympathize with the situation, and we are sorry to hear of the circumstances under which your Hellopeter posting has reached us. Our condolences to you and your family on the passing away of your fur-baby. Please accept our deepest sympathies for all that you have experienced.
It is deeply concerning of the circumstances under which your Hellopeter posting has reached us. Customer service is our number one priority, and this is not the level of service we aim to provide our clients with. Please rest assured that this matter will be investigated, as we do value you as our client.
We have acknowledged your complaint and we would like to assist further in this regard. We will require the policy details to further investigate the matter. Kindly provide us with the policy number or the policy owners ID number so we may assist further.
One of our consultants will be in contact with you to further discuss the matter at hand and we hope to restore the experience.
Kind Regards,
Oneplan
We truly sympathize with the situation, and we are sorry to hear of the circumstances under which your Hellopeter posting has reached us. Our condolences to you and your family on the passing away of your fur-baby. Please accept our deepest sympathies for all that you have experienced.
It is deeply concerning of the circumstances under which your Hellopeter posting has reached us. Customer service is our number one priority, and this is not the level of service we aim to provide our clients with. Please rest assured that this matter will be investigated, as we do value you as our client.
We have acknowledged your complaint and we would like to assist further in this regard. We will require the policy details to further investigate the matter. Kindly provide us with the policy number or the policy owners ID number so we may assist further.
One of our consultants will be in contact with you to further discuss the matter at hand and we hope to restore the experience.
Kind Regards,
Oneplan
Oneplan Insurance's reply03 Mar 2022, 08:17
Official
Good day Kayla,
We truly sympathize with the situation, and we are sorry to hear of the circumstances under which your Hellopeter posting has reached us. Our condolences to you and your family on the passing away of your fur-baby. Please accept our deepest sympathies for all that you have experienced.
It is deeply concerning of the circumstances under which your Hellopeter posting has reached us. Customer service is our number one priority, and this is not the level of service we aim to provide our clients with. Please rest assured that this matter will be investigated, as we do value you as our client.
We have acknowledged your complaint and we would like to assist further in this regard. We will require the policy details to further investigate the matter. Kindly provide us with the policy number or the policy owners ID number so we may assist further.
One of our consultants will be in contact with you to further discuss the matter at hand and we hope to restore the experience.
Kind Regards,
Oneplan
We truly sympathize with the situation, and we are sorry to hear of the circumstances under which your Hellopeter posting has reached us. Our condolences to you and your family on the passing away of your fur-baby. Please accept our deepest sympathies for all that you have experienced.
It is deeply concerning of the circumstances under which your Hellopeter posting has reached us. Customer service is our number one priority, and this is not the level of service we aim to provide our clients with. Please rest assured that this matter will be investigated, as we do value you as our client.
We have acknowledged your complaint and we would like to assist further in this regard. We will require the policy details to further investigate the matter. Kindly provide us with the policy number or the policy owners ID number so we may assist further.
One of our consultants will be in contact with you to further discuss the matter at hand and we hope to restore the experience.
Kind Regards,
Oneplan
KF
Kayla F's updateReviewer Update
03 Mar 2022, 23:52Oneplan, I wait patiently for this promised call.
KF
Kayla F's update03 Mar 2022, 23:52
Reviewer Update
Oneplan, I wait patiently for this promised call.
Oneplan Insurance's replyOfficial
04 Mar 2022, 08:22Good day Kayla,
We have attempted to contact you on your listed number, *** during the course of yesterday and this morning, the number rings and goes to voicemail.
Kindly provide us with a suitable time or an alternate contact number to contact you on to further discuss the matter at hand.
Once again we apologize for the inconvenience caused and we hope to resolve the issues as soon as possible.
Kind Regards,
Oneplan
We have attempted to contact you on your listed number, *** during the course of yesterday and this morning, the number rings and goes to voicemail.
Kindly provide us with a suitable time or an alternate contact number to contact you on to further discuss the matter at hand.
Once again we apologize for the inconvenience caused and we hope to resolve the issues as soon as possible.
Kind Regards,
Oneplan
Oneplan Insurance's reply04 Mar 2022, 08:22
Official
Good day Kayla,
We have attempted to contact you on your listed number, *** during the course of yesterday and this morning, the number rings and goes to voicemail.
Kindly provide us with a suitable time or an alternate contact number to contact you on to further discuss the matter at hand.
Once again we apologize for the inconvenience caused and we hope to resolve the issues as soon as possible.
Kind Regards,
Oneplan
We have attempted to contact you on your listed number, *** during the course of yesterday and this morning, the number rings and goes to voicemail.
Kindly provide us with a suitable time or an alternate contact number to contact you on to further discuss the matter at hand.
Once again we apologize for the inconvenience caused and we hope to resolve the issues as soon as possible.
Kind Regards,
Oneplan